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AI in the Contact Centre: The Promise, the Reality, and the Future
By Samantha Bader On March 3, 2021

AI in the Contact Centre: The Promise, the Reality, and the Future

Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre to...


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Tags: Artificial Intelligence, operational resilience, contact center operations,

How COVID-19 Is Reshaping the Contact Center Industry
By Siddharth Victor Amarendran On December 3, 2020

How COVID-19 Is Reshaping the Contact Center Industry

According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...


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Tags: operational resilience, Contact Center Management, contact center operations,

CSS Corp wins GOLD at the Customer Sales and Service World Awards 2020
By Vivian Gomes On November 11, 2020

CSS Corp wins GOLD at the Customer Sales and Service World Awards 2020

An organization’s true grit is measured in times of adversity and how it adapts to the situation defines its trajectory. We at...


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Tags: CSS Corp wins Gold, contact center operations, Customer Sales and Customer Service World 2020,

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