Tags: Customer Experience, Guest Blog, workforce trends in 2022
"Just gigging," was the reply when Samantha*, a Gig Peer Expert, was asked about how she was navigating the new world of work....
Net Promoter® Score (NPS®) is a very popular customer experience (CX) metric. Over the last several years, we’ve seen companies...
Tags: Customer Experience, Guest Blog
The CX landscape in 2022 will undergo significant shifts. Keep an eye on these top 7 trends to win in the experience economy.
Tags: Customer Experience, Customer Satisfaction, customer service,
It’s long been acknowledged that the deciding factor for consumers when they’re choosing between products and brands is often the...
Tags: Customer Experience, CXaaS, CCaaS
The year 2021 has been yet another year of challenge and change. As we wind up this year, we leave you with the top blogs of...
Tags: Customer Experience, Top 10 Blogs, CX innovation,
CSS CONTELLI™, an Intelligent Automation Cloud Platform for Hybrid IT operations, is up and about something these days. It won...
Tags: Artificial Intelligence, Customer Experience, Digital Transformation,
“You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do...
Tags: Customer Experience, resilience framework, contact center,
CSS Corp stands tall in the eyes of the world’s premier awards program. Among the many organizations that participated across 63...
Tags: Customer Experience, Employee Engagement, resilience framework,
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