“You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do...
Tags: Customer Experience, resilience framework, contact center,
CSS Corp stands tall in the eyes of the world’s premier awards program. Among the many organizations that participated across 63...
Tags: Customer Experience, Employee Engagement, resilience framework,
CSS Corp won the Gold Stevie Award in the Company of the Year-Computer Services category of the 19th Annual American Business...
Tags: resilience framework, Customer Engagement, CSS Corp wins Gold,
At the onset of the pandemic, I remember reading a post by Sequoia Capital, where it stated that the Coronavirus is the black...
The alarm clock buzzes. It's 8.30 AM in Manila, Philippines, and Samantha wakes up to another day of work. She rustles up a meal,...
Tags: Customer Experience, Digital Transformation, Employee Experience,
Maximizing usage of digital collaboration tools, procurement and distribution of necessary hardware and networking equipment,...
Tags: resilience framework, digital collaboration, work from home,
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