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The Value of Data-Driven Insights for Contact Centers
By Vickie Schutze On September 10, 2020

The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.”We’ve all heard this greeting, but most...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

The impact of COVID-19 on contact centres and customer experience
By Mark Buckley On August 17, 2020

The impact of COVID-19 on contact centres and customer experience

A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s so...


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Tags: Chatbots, superior customer experience, customer journey,

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