As we look back to March 2020 around the time when Covid-19 started rearing its ugly head, CSS Corp faced the most calamitous of months in its history. Frantic customers and employees endured the most torrid times ever and still are trying to come to grips with the reality of a disaster unlike any other in terms of its scale and unpredictability. As we write this blog on March 2021, we’re not completely out of the woods yet. Considering how various new age technology service providers of different sizes responded, CSS Corp’s capabilities across AI, AR, Automation, Cloud rose to the fore in ensuring business continuity, customer support and transforming CX in the new normal thanks to the leadership’s foresight. Display of empathy and resilience garnered global plaudits in the black swan year.
While the awards compendium “Ovations” has the exhaustive list of awards, here are the ones in 2020 up until now.
August 2020
SILVER STEVIE AWARD
GREAT EMPLOYERS OF THE YEAR
When it comes to timely and apt responses to COVID-19, CSS Corp rises above the fray. The team wins the Silver Award for its holistic approach toward employee wellbeing and development during uncertainty.
September 2020
BEST GLOBEE AWARDS - GOLD
COMPANY OF THE YEAR - IT SERVICES
CSS Corp sets the benchmark of excellence in IT services. The organization's wins the Gold Award for brilliance in ensuring zero business impact via a 100% remote-work model and the RESILIENCE Framework.
SILVER STEVIE® AWARD
MOST EXEMPLARY EMPLOYER
Empathetic leadership matters during uncertainty. CSS Corp hailed for ensuring employees’ safety & health. The proprietary CHEER Framework takes a 360-degree view of employee engagement.
SILVER STEVIE® AWARD
MOST VALUABLE CORPORATE RESPONSE
CSS Corp’s grit shines through during a global pandemic. The proprietary RESILIENCE Framework ensures zero-impact to customers by taking a holistic view of crisis management, virtual operations, business continuity, and more.
GOLD STEVIE® AWARD
EXECUTIVE OF THE YEAR – COMPUTER SERVICES
CEO Manish Tandon praised for stellar leadership during COVID-19 and ensuring strong performance in the New Normal. His technology-led differentiation and people-first approach have expedited digital transformation and employee well-being.
October 2020
THE GOLDEN BRIDGE AWARDS
BUSINESS & INNOVATION
And the Gold Award goes to CSS Corp for excellence in driving ROI through technology and innovative business models—awarded for the 3rd consecutive year.
EXECUTIVE HERO OF THE YEAR
Validations pour in for CSS Corp’s CEO, Manish Tandon, for his decisive leadership during the pandemic. He’s the Gold Winner for being the IT maven who delivers industry-defying outcomes via an employee-first approach.
PILLAR WORLD AWARDS - BRONZE
EXEMPLARY EMPLOYEE CENTRICITY
CSS Corp feted as an “Employer of the Year” at the 5th annual 2020 award ceremony for its employee-focused initiatives during the COVID-19 crisis.
CUSTOMER SALES & SERVICE WORLD AWARDS
CONTACT CENTER OF THE YEAR
CSS Corp wins Gold for being the “Contact Center of the Year” at the 7th Annual 2020 Customer Sales and Service World Awards—Silicon Valley United States (SVUS) Annual Business Awards.
December 2020
THE SOFTWARE TESTING CONFERENCE
20TH QAI CONFERENCE
Among 476 paper submissions from more than 65 technology and product companies, CSS Corp adjudged The Winner for the submission on “The Whys, Whats, Hows of Content Testing—An Engineering QA Approach.”
BPO OF THE YEAR
When “good” is the enemy of the “best,” you know what to choose. CSS Corp takes “BPO of the Year” spot for excellence and leadership in marketing and branding.
10TH ANNUAL BEST IN BIZ AWARDS
MOST RESILIENT COMPANY
Fortitude, tenacity, grit, endurance, toughness…are there any more synonyms? CSS Corp wins Gold for resiliently weathering the storm of Covid-19 and being the industry’s role model.
GOLDEN GLOBE TIGERS AWARDS
CXO OF THE YEAR
Do you hear the tiger’s roar? EVP & CSMO, Sunil Mittal, hailed as CXO of the Year for delivering industry defying outcomes during Covid-19. He steered CSS Corp toward excellence through transformative vision.
AUTOMATION EXCELLENCE AWARDS
INNOVATIVE RPA SOLUTIONS
The final verdict from an innovation giant says it all. UiPath pins the winner’s badge on CSS Corp’s RPA capabilities that stretch across HR and Legal Services for Equitas.
January 2021
BIG INNOVATION AWARD
INFRASTRUCTURE AUTOMATION PLATFORM
CONTELLI continues its winning streak. The infrastructure automation platform designed to accelerate critical digital business operations scoops the Big Innovation Award.
February 2021
GOLD STEVIE AWARD
SALES & CUSTOMER SERVICE
CSS Corp’s CX Transformation Platform has technological prowess unlike any other when it comes to transforming customer service. The “outcome-based approach” garners the world’s top honors.
For sure, the pandemic has tested the mettle of service providers and revealed who can deliver the goods in the worst of times. At a time when most enterprises where battening down the hatches and playing it safe, CSS Corp went all out to guard customers and employees. These awards and recognitions are a testament to CSS Corp as a resilient partner who is an extension of the client, and not just another outsourcing vendor. Flexible delivery models, co-innovation partnerships, skin-in-the-game approach are some of the hallmarks that elevate CSS Corp among the rest. The black swan year was a dream run despite a downturn.
In 2021 the CX landscape has changed and digital acceleration is on top gear. Contact us to know how best you can position yourself to face the new realities.
Additional Reading
- Video: 2020 – The year that was…
- Webpage: Top analyst recognitions
- Infographic: Digital associates shimmer in their shining armor
- Flyer: Amazon Connect managed services
