Competitive markets and presence of alternatives have given power in the hands of consumer. The consumer not only chooses which...

It’s 6:00 am, your phone rings waking you up to your favourite rendition of a Brahms concerto. The almost opaque window panes...

In any business, strategic planning and the power to make quick decisions can make or break your business. Getting timely and...

This is an excerpt from my recent article on applying the Art of Conversation - the listening approach, to understand and better ...