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A Different Way of Connecting for a Different Way of Working
By Melissa Arronte On December 24, 2020

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists...


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Tags: Guest Blog, Employee Experience, COVID19,

ImpacToons: #1 Playbook on Digital Support & Enterprise IT
By The CSS Corp Editorial Team On December 17, 2020

ImpacToons: #1 Playbook on Digital Support & Enterprise IT

As we look toward a new year, economic uncertainty is the harsh reality staring at us. Despite these murky times, CSS Corp has...


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Tags: Enterprise IT, Business in the New Normal, ImpacToons,

All-in-One still a Game Changer for Call Centres in the Cloud
By Jason Alley On December 11, 2020

All-in-One still a Game Changer for Call Centres in the Cloud

According to Merriam-Webster, the term “all-in-one” was first used in 1926 to describe an undergarment that combines a girdle and...


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Tags: Guest Blog, Call Centre Industry, All-in-One,

How COVID-19 Is Reshaping the Contact Center Industry
By Siddharth Victor Amarendran On December 3, 2020

How COVID-19 Is Reshaping the Contact Center Industry

According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...


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Tags: operational resilience, Contact Center Management, contact center operations,

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