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Breaking Down Financial Industry Buzzwords: The Reality of Cloud
By Matt Tengwall On September 25, 2020

Breaking Down Financial Industry Buzzwords: The Reality of Cloud

If you’ve been in the technology industry for any amount of time, you’re likely familiar with the prevalence of buzzwords. They...


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Tags: Cloud Services, cloud adoption, Guest Blog,

CSS Corp launches Digital Assurance to bring Automation to UX Testing
By Dominique Raviart On September 17, 2020

CSS Corp launches Digital Assurance to bring Automation to UX Testing

We recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital Assurance...


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Tags: Automation, Intelligent Automation, Featured Blog,

Hug Your Cloud. On-prem Cloud has its Place
By Reanne Gutierrez On September 14, 2020

Hug Your Cloud. On-prem Cloud has its Place

Many enterprises are amid a digital transformation, seeking to engage with customers and satisfy their needs through digital...


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Tags: Digital Transformation, Guest Blog, Cloud Infrastructure,

The Value of Data-Driven Insights for Contact Centers
By Vickie Schutze On September 10, 2020

The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.”We’ve all heard this greeting, but most...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

Migrate your Contact Centre to the Cloud - Piece By Piece
By Nico van Eyssen On September 4, 2020

Migrate your Contact Centre to the Cloud - Piece By Piece

Thebenefits of a cloud-based architectureover an on-premises one are easy to prove. Multiple companies in a range of...


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Tags: Artificial Intelligence, Customer Experience, Digital CX platform,

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