The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...
Telecom and media service providers are redrafting customer engagement and Customer Experience (CX) strategies in the wake of an...
Tags: global technical support services, customer service, Featured Blog,
Inhale and exhale; breathe in and breathe out. Employees are embracing meditation, yoga, virtual workouts, music, or any other...
Tags: global technical support services, technical support for all industries, regional technical support services,
A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s so...
Tags: Chatbots, superior customer experience, customer journey,
The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...
Tags: Automation, Guest Blog, RPA,
Truckers or truck drivers are the unsung heroes of a nation's economy. The hours and miles they put in to ensure goods are...
Tags: location intelligence, geospatial analytics, location-based services (LBS),
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