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Why Digital Assurance is the New Quality Assurance
By Dilip Patnaik On July 24, 2020

Why Digital Assurance is the New Quality Assurance

The way we see quality assurance and testing will change forever. The pandemic has brought about a reactive yet deliberate...


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Tags: Customer Experience, Digital Transformation, Digital Testing,

Top 5 Learnings for the IT Industry during the Social Distancing Stipulations
By Jeffrey S Peter On July 15, 2020

Top 5 Learnings for the IT Industry during the Social Distancing Stipulations

Covid-19 and the ensuing lockdown and social distancing stipulations have taken a severe toll on economies, businesses, and...


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Tags: IT strategic, Employee Engagement, digital collaboration,

Best practices for CX teams during COVID-19
By Elan Keshen On July 9, 2020

Best practices for CX teams during COVID-19

The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...


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Tags: Automation, AI Chat Support, conversational AI,

Hey map providers! Translate POI to ROI
By The CSS Corp Editorial Team On July 6, 2020

Hey map providers! Translate POI to ROI

While CSS Corp offers a host of services under GIS, we want to touch upon a specific and essential aspect of this suite. It’s...


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Tags: geospatial, geospatial systems, geospatial data,

Pros and Cons of Implementing a CX Chatbot
By Brooke Granovsky On July 1, 2020

Pros and Cons of Implementing a CX Chatbot

Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...


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Tags: Customer Experience, Chatbots, AI Chat Support,

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