With regard to customer service, ticketing systems have greatly evolved into what they are today.

As the demands of customers...

Let’s talk about the old world (yes, you read that right!), when a company purchased a new software and then it had to buy new...

Enterprise Service Desk is a gateway for customers, employees and partners, to resolve queries related to the services provided...

Shadow IT has been the cause of concern for CIOs globally, and while the instinct has been to limit it or outright ban it, that...

The Cloud Deployment is a revolutionary facility providing configurable computing resources (e.g., networks, servers, storage,...

At the outset, let me define a couple of terminologies I will be using in this post. Product here refers to a software product or...