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CruiseBoard: A Game-Changer for your Business!
By CSSCorp On March 31, 2020

CruiseBoard: A Game-Changer for your Business!

In the current business environment, everything that needs to be managed has to be measured. If a company wants to manage its...


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Tags: data analytics suite, Featured Blog, organizational strategy,

Beyond RPA: A Roadmap for Intelligent Process Automation
By Pragnya Paramita On March 23, 2020

Beyond RPA: A Roadmap for Intelligent Process Automation

No sports team throws players onto the field without a coach and a game plan. No business hires employees without a manager to...


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Tags: Guest Blog, Employee Experience, RPA,

EX and CX - Better Together
By Melissa Arronte On March 16, 2020

EX and CX - Better Together

The Intersection of Employee and Customer Experience 

I just read Stacia Garr’s research on the 4 Levers of Employee Experience...


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Tags: Customer Experience, Guest Blog, Employee Experience,

What Linguistic AI Has Learned
By Jane Hendricks On March 8, 2020

What Linguistic AI Has Learned

Since the launch of Linguistic AI (Artificial Intelligence) over a year ago it has been a busy period for our technology...

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Tags: Artificial Intelligence, Guest Blog, natural language processing,

New Research: The ROI of Customer Experience
By Bruce Temkin On March 1, 2020

New Research: The ROI of Customer Experience

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between...


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Tags: Customer Experience, ROI, Guest Blog,

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