There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic, the...
Tags: Digital Technology, Digital Transformation, superior customer experience,
By now we’re all aware of how disruptive COVID-19 has been.
Tags: Guest Blog, social commerce, retail ecommerce,
The report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing the...
Tags: IT industry, IT Outsourcing, digital customer experience,
As we look back to March 2020 around the time when Covid-19 started rearing its ugly head, CSS Corp faced the most calamitous of...
Tags: IT industry, CSS Corp Awards 2021, CSS Corp Awards 2020,
Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre to...
Tags: Artificial Intelligence, operational resilience, contact center operations,
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