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Virtual Hiring in the New Normal
By Brijesh Balakrishnan On June 23, 2020

Virtual Hiring in the New Normal

Recruiters are turning toward Virtual Collaboration platforms that offer 100% mobile experiences during physical distancing...


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Tags: HR, sustainable growth, digital workforce,

CX metrics – Which ones tell a more meaningful story?
By Ken Ramoutar On June 16, 2020

CX metrics – Which ones tell a more meaningful story?

A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...


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Tags: Customer Experience, customer journey, net promoter score,

CSS Corp’s KYRA Transforms Tech Support
By The CSS Corp Editorial Team On June 10, 2020

CSS Corp’s KYRA Transforms Tech Support

CSS Corp's KYRA is elevating tech support to a whole new level. The Augmented Reality (AR) solution presents significant...


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Tags: augmented reality, conversational AI, technical support for all industries,

Spotlight: Top Analyst Firm Hails CSS Corp’s Resilience & Cheer Framework
By The CSS Corp Editorial Team On June 5, 2020

Spotlight: Top Analyst Firm Hails CSS Corp’s Resilience & Cheer Framework

The alarm clock buzzes. It's 8.30 AM in Manila, Philippines, and Samantha wakes up to another day of work. She rustles up a meal,...


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Tags: Customer Experience, Digital Transformation, Employee Experience,

Social Customer Service: 3 Strategies from a Marketer
By Katie Francis On June 2, 2020

Social Customer Service: 3 Strategies from a Marketer

Achieving a clear line of sight into customer needs and preferences gives companies the ability to make proactive, informed...


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Tags: Marketing, Customer Experience, Guest Blog,

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