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The Future of Commerce: Data-driven, Predictive Personalization
By Hansen Lieu On November 27, 2020

The Future of Commerce: Data-driven, Predictive Personalization

It’s no secret that a superior commerce experience is a competitive advantage in today’s digital-driven landscape. But...


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Tags: Predictive Analytics, data-driven insight, Guest Blog,

Women and Work-Life Balance in the COVID-19 Era
By Julie Shafiki On November 20, 2020

Women and Work-Life Balance in the COVID-19 Era

Working women are keenly aware of the juggling and multiple-hat-wearing that must be done in the face of the current global...


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Tags: Guest Blog, RPA, Robotic Process Automation,

CSS Corp wins GOLD at the Customer Sales and Service World Awards 2020
By Vivian Gomes On November 11, 2020

CSS Corp wins GOLD at the Customer Sales and Service World Awards 2020

An organization’s true grit is measured in times of adversity and how it adapts to the situation defines its trajectory. We at...


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Tags: CSS Corp wins Gold, contact center operations, Customer Sales and Customer Service World 2020,

Leveraging Human Intelligence & Automation to Drive Business Outcomes of Choice
By Dr. Kiran Marri, Ph.D On November 6, 2020

Leveraging Human Intelligence & Automation to Drive Business Outcomes of Choice

The human brain is known to rely on heterogeneous data associations to enable computational functions. At a granular level, the...


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Tags: Automation, cognitive intelligence, hyper-automation,

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