How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is...
Tags: Analytics, Tech Support
Innovation has sustained to drive a hugely competitive environment within the IT industry. Some of the country’s greatest IT...
Tags: Infra Services
Writing emails that get responses is an incredibly valuable skill – and what makes an email likely to get a response is hard to...
Tags: Marketing
Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not...
Tags: Analytics, Automation, Tech Support
Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their...
Tags: Analytics, Tech Support, Movate
The entire globe is aiming towards emission reduction and sustainability. Every sector is boosting its green score year-on-year...
In the era of bimodal tech support, tech support firms need to have a strong digital strategy to future proof their services to...
Tags: Tech Support, Thought Leadership
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