In the era of bimodal tech support, tech support firms need to have a strong digital strategy to future proof their services to...

In my previous blog, I had mentioned that bimodal tech support is the game changer in the tech support world. IoT is taking the...

Michael Johnson was once called the fastest man in the world. The track superstar had an unorthodox style of running with a stiff...

Infrastructure and operations enterprises are experiencing an exponential growth in computing, storage and network technologies....

Welcome to the new world of discerning customers. Armed with technology and a seemingly infinite volume of information at their...

Having a steady stream of customers is fine, but how do you ensure customer loyalty for a lifetime? Customer Lifetime Value...

A few years ago, a privacy crusader and employee of the US government released documents that showed how the US systematically...

Infrastructure Monitoring is the key to effective management for any enterprise in today’s hyper connected world. With the advent...

Big data, Analytics and BI are terms that excite the C-suite executives. Leaders of Fortune 1000 companies make efficient use of...