CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...
Tags: Customer Experience, Customer Satisfaction, cx strategy,
The changing landscape of digital consumption is driving new services and experiences delivered in seconds, leading to digital...
Tags: Marketing, Customer Experience, omnichannel,
Recent contact center industry trends indicate significant growth in the number of remote employees. While some companies already...
Tags: Guest Blog, COVID19, new normal,
Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the...
Forrester Now Tech report on MultiCloud Managed Services Providers, Q4 2020 mentioned CSS Corp in its overview of 31 Multicloud...
Tags: Cloud Services, Infrastructure Operations, Cloud Infrastructure,
CSS Corp won the Gold Stevie Award in the Company of the Year-Computer Services category of the 19th Annual American Business...
Tags: resilience framework, Customer Engagement, CSS Corp wins Gold,
The mobility sector has unarguably undergone disruption like any other industry amidst the pandemic. Various subsegments within...
Tags: Mobility, Artificial Intelligence, Digital Transformation,
In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...
Tags: Analytics, Artificial Intelligence, Customer Experience,
Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...
Tags: Customer Experience, Customer Satisfaction, Customer Engagement,
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