According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...
Tags: operational resilience, Contact Center Management, contact center operations,
It’s no secret that a superior commerce experience is a competitive advantage in today’s digital-driven landscape. But...
Tags: Predictive Analytics, data-driven insight, Guest Blog,
Working women are keenly aware of the juggling and multiple-hat-wearing that must be done in the face of the current global...
Tags: Guest Blog, RPA, Robotic Process Automation,
An organization’s true grit is measured in times of adversity and how it adapts to the situation defines its trajectory. We at...
Tags: CSS Corp wins Gold, contact center operations, Customer Sales and Customer Service World 2020,
The human brain is known to rely on heterogeneous data associations to enable computational functions. At a granular level, the...
The New Normal has hastened enterprise transformation. Amidst high economic uncertainty and low visibility, tech support...
Tags: Digital Technology, Customer Experience, global technical support services,
Forrester’s overview of 30 providers revealed how customer insights professionals can use AI-based text-analytics platforms to...
Tags: customer intelligence, customer service, text analytics,
At the onset of the pandemic, I remember reading a post by Sequoia Capital, where it stated that the Coronavirus is the black...
As cybersecurity attacks grow in volume and complexity, today’s security operations professionals are putting their faith in...
Tags: Guest Blog, cloud security, cybersecurity,
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