Cloud Computing is the dominant driver for Digital Transformation. Embracing Cloud in the digital transformation strategy enables...
Tags: Cloud Services, Digital Transformation, Cloud Computing,
Businesses are looking toCitrix Workspaceto improve their users’ experience through simpler IT. Customers have also placed a...
Tags: Customer Success, cloud migration, Guest Blog,
If you’ve been in the technology industry for any amount of time, you’re likely familiar with the prevalence of buzzwords. They...
Tags: Cloud Services, cloud adoption, Guest Blog,
We recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital Assurance...
Many enterprises are amid a digital transformation, seeking to engage with customers and satisfy their needs through digital...
Tags: Digital Transformation, Guest Blog, Cloud Infrastructure,
“Thank you for calling. Please listen carefully because our menu has recently changed.”We’ve all heard this greeting, but most...
Tags: Customer Experience, technical support for all industries, Guest Blog,
Thebenefits of a cloud-based architectureover an on-premises one are easy to prove. Multiple companies in a range of...
Tags: Artificial Intelligence, Customer Experience, Digital CX platform,
Telecom and media service providers are redrafting customer engagement and Customer Experience (CX) strategies in the wake of an...
Tags: global technical support services, customer service, Featured Blog,
Inhale and exhale; breathe in and breathe out. Employees are embracing meditation, yoga, virtual workouts, music, or any other...
Tags: global technical support services, technical support for all industries, regional technical support services,
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