---
title: "\"Shift left” and Get Right"
description: The shift left principle is extensively used for customer engagements as it identifies similar problems and shifts them out of the way before any alarm or process is impacted. This gives way to faster case resolution, empowered agents and happier customers
image: https://blog.movate.com/hubfs/blog-shift-left.jpg
---
[](https://www.csscorp.com)
- [Home](https://www.movate.com/)
- [About us](https://www.movate.com/about-us/who-we-are/)
- [Resources](https://www.movate.com/insights/resource-center/)
- [Enquire Now](https://www.movate.com/contact-us/)
Guest Contributionsubscribe
### I’d like to learn more about CSS Corp
- ## THOUGHT LEADERSHIP BLOGS
#### Cogent Views on Technological Developments Driving Business Outcomes
- ## FEATURED BLOGS
#### Narratives on Technology Issues that Count
- ## GUEST BLOGS
#### Views and Cues from Global Leaders
###### Disclaimer: Views and products mentioned by guests are not necessarily endorsed by CSS Corp
- ## THOUGHT LEADERSHIP BLOGS
#### Cogent Views on Technological Developments Driving Business Outcomes
- ## FEATURED BLOGS
#### Narratives on Technology Issues that Count
- ## GUEST BLOGS
#### Views and Cues from Global Leaders
- [Latest Posts](https://blog.movate.com)
- [Featured Blogs](https://blog.csscorp.com/topic/featured-blog#topic)
- [Guest Blogs](https://blog.csscorp.com/topic/guest-blog#topic)
- [Alliances Blogs](https://blog.csscorp.com/topic/alliances-blog#topic)
# "Shift left” and Get Right
by Ashish Mohanty
/ June 13, 2018
In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially millennials, are tech savvy and their expectations are at an all-time high. They demand ease, speed, and consistency in all their interactions. They seek instant gratification. So, when customers look for support related to a product they use, they don’t necessarily look to queue up to talk to customer support representatives. Often, they look for quick self-help options. They are channel agnostic and often prefer all necessary information made available to them digitally. And if their providers are unable to provide them with this omni-channel customer experience, they have limited tolerance and often prefer to switch to a competitor.
To overcome typical customer support and channel management issues, organizations have started to embrace “**Shift left”** principle that moves the issue resolution as close as possible to the front-line and the customer, at the lowest cost level.
Shift Left accelerates case resolutions and requests by enlightening the customer and agents with low cost, self-help options that help them solve cases themselves and become brand champs. This setup cuts down calls to support saving revenue and turnaround time. Shift Left also allows agents to be critical and on top of their jobs by utilizing the latest Knowledge Bases, AI and Smart Support. The revenue gained can be pumped in providing premium technical support which further augments the support mechanism by taking the customer through guided points of resolution. The main takeaway from such an implementation is that customers are ably served, their challenges are met with utmost confidence. Furthermore, it augments engineer’s scope enabling them to support more calls within the same time.
Shift left relates to IT Services Management (ITSM), and as a discipline minimizes business and productivity impact on the customer. Many enterprises consider this principle in terms of **Service Modeling,** for it offers various desirable benefits, for both short and long-term gains. Shift left speeds up resolution time for users, thereby improving the customer experience manifold.
A leading SaaS solution provider firm (for IT Service Desks, Facilities, HR, etc.), with more than 40 support employees handling over 5,000 calls every month, had been grappling with efficient monitoring of all the incoming calls. On adopting the “Shift left” model, the company:
- Resolved issues quickly and efficiently;
- Ended up making services smarter and more scalable;
- Included everyone in the process; and
- Made information more readily available to the end users.
The Shift left strategy is critical in showing a commitment to superior-grade customer service and experience while freeing up costlier project resources so that they can focus on executing more mission-critical projects in a timely manner.
[](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2673776/a888dcb6-3680-4647-95ca-d2bf1945b91a)
**Key Elements for Implementing the Shift left Principle**
**(a) Knowledge Management:** Implementing an effective Knowledge Management process calls for a shift in mindset, which must slowly get embedded in the DNA of the organization’s work culture. Knowledge (information, expertise, mobile and knowledge-based articles, FAQs and practical solutions) derived as a by-product of problem-solving must be documented by service engineers, daily. This would provide a framework for creating a repository of best practices of customer service in a knowledge-intensive environment.
KMS (Knowledge Management System) is the core of the any Shift-Left approach. The repeated updating and content refresh keeps agents ticking, helping them close more cases than before. It augments engineer’s productivity making them more focused to deliver when it’s necessary. It also does away with expensive training costs and alignment programs.
**(b) Automation:** It’s indeed the most tangible way of reducing cost and boosting the performance. Automate the mundane tasks to improve service processes. With automation, you’d witness a significant drop in fault percentage, a dramatic increase in process efficiency and lower operational costs.
Automation accelerates process, tightens workflows and reduces the chances of human intervention and errors. Applied within a shift left system, it removes sluggishness from the system, makes workflows sync and “in-line” with other sub systems bringing in long standing efficiencies
**(c) Self-service:** This adds value to the customer, and can be the best delivery channel. It most often results in higher user satisfaction and more measurable business results. Finding the right metrics to measure self-service performance is however too significant to demonstrate any reduction in service low costs.
Imbibing Self-service for Self Help includes access to portals like FAQs, Wiki’s, online references and makes use of all options that are not cost bound. This helps customers understand their challenge and solution at their own pace, making them brand evangelists over time and deflects calls to the center. It’s a win-win for the enterprise as they don’t incur costs for this support function, yet gain customers.
Delivering excellent customer experiences has never been more significant. With the advent of new channels, devices, and technologies, customers expect a broad range of support alternatives and superior levels of customer service, round the clock at reasonable prices.
Organizations are looking for fresh, innovative strategies to generate higher revenues from their current customer base to fuel growth. Shift left is that smart strategy that can help this sector formulate and execute a unique customer experience design across all vital touch points to establish their unique brand proposition.
**Conclusion**
Service and support organizations that strive to embrace the “Shift-left” principle for providing an improved customer experience often succeed in building more collaborative relationships across IT and the business.
“Shift left” means much more than just self-service or automation. It’s about the better orchestration of customer service requests and achieving better business results. This discipline also ensures that the correct channels for communication are used. It’s all about empowering the customer and optimizing, modifying and simplifying the existing processes.
Shift left focuses on managing the workarounds of the first and second line of engineers. It helps in keeping stakeholders, critical services and dependent assets up-to-date with the latest and detailed information. The sea of changes driven by “Shift left” can be seen in the service catalog. The results are end-user empowerment and more productive IT functions.
Shift left, as a concept, is lean and that dramatically reduces wait time. It results in improved responsiveness to business needs and hence, it improves employee experience and customer experience, alike.
[Customer Experience](https://blog.movate.com/topic/cx), [Self Service Ecosystem](https://blog.movate.com/topic/self-service-ecosystem)
Share
- [Tweet](https://twitter.com/share)
[0 Comments](https://blog.movate.com/shift-left-get-right#comments-listing)
#### Ashish Mohanty
Senior Vice President Consumer Technology & Head International Operations CSS Corp
[LinkedIn](https://www.linkedin.com/in/ashish-mohanty-77b19aa/)
[Previous post](https://blog.movate.com/disrupting-reinventing-and-elevating-the-customer-experience) [Next post](https://blog.movate.com/connecting-the-dots-between-constraints-optimizations-and-algorithms)
### Posts by Year
- [October 2022 (1)](https://blog.movate.com/archive/2022/10)
- [September 2022 (2)](https://blog.movate.com/archive/2022/09)
- [August 2022 (3)](https://blog.movate.com/archive/2022/08)
- [July 2022 (1)](https://blog.movate.com/archive/2022/07)
- [June 2022 (2)](https://blog.movate.com/archive/2022/06)
- [May 2022 (4)](https://blog.movate.com/archive/2022/05)
- [April 2022 (3)](https://blog.movate.com/archive/2022/04)
- [March 2022 (2)](https://blog.movate.com/archive/2022/03)
- [February 2022 (4)](https://blog.movate.com/archive/2022/02)
- [January 2022 (1)](https://blog.movate.com/archive/2022/01)
- [December 2021 (3)](https://blog.movate.com/archive/2021/12)
- [November 2021 (1)](https://blog.movate.com/archive/2021/11)
- [October 2021 (1)](https://blog.movate.com/archive/2021/10)
- [September 2021 (3)](https://blog.movate.com/archive/2021/09)
- [August 2021 (3)](https://blog.movate.com/archive/2021/08)
- [July 2021 (4)](https://blog.movate.com/archive/2021/07)
- [June 2021 (4)](https://blog.movate.com/archive/2021/06)
- [May 2021 (3)](https://blog.movate.com/archive/2021/05)
- [April 2021 (2)](https://blog.movate.com/archive/2021/04)
- [March 2021 (5)](https://blog.movate.com/archive/2021/03)
- [February 2021 (3)](https://blog.movate.com/archive/2021/02)
- [January 2021 (5)](https://blog.movate.com/archive/2021/01)
- [December 2020 (4)](https://blog.movate.com/archive/2020/12)
- [November 2020 (4)](https://blog.movate.com/archive/2020/11)
- [October 2020 (6)](https://blog.movate.com/archive/2020/10)
- [September 2020 (5)](https://blog.movate.com/archive/2020/09)
- [August 2020 (5)](https://blog.movate.com/archive/2020/08)
- [July 2020 (5)](https://blog.movate.com/archive/2020/07)
- [June 2020 (5)](https://blog.movate.com/archive/2020/06)
- [May 2020 (4)](https://blog.movate.com/archive/2020/05)
- [April 2020 (4)](https://blog.movate.com/archive/2020/04)
- [March 2020 (5)](https://blog.movate.com/archive/2020/03)
- [February 2020 (4)](https://blog.movate.com/archive/2020/02)
- [January 2020 (2)](https://blog.movate.com/archive/2020/01)
- [December 2019 (2)](https://blog.movate.com/archive/2019/12)
- [November 2019 (3)](https://blog.movate.com/archive/2019/11)
- [October 2019 (1)](https://blog.movate.com/archive/2019/10)
- [September 2019 (2)](https://blog.movate.com/archive/2019/09)
- [August 2019 (2)](https://blog.movate.com/archive/2019/08)
- [July 2019 (3)](https://blog.movate.com/archive/2019/07)
- [June 2019 (1)](https://blog.movate.com/archive/2019/06)
- [April 2019 (3)](https://blog.movate.com/archive/2019/04)
- [March 2019 (1)](https://blog.movate.com/archive/2019/03)
- [February 2019 (2)](https://blog.movate.com/archive/2019/02)
- [January 2019 (3)](https://blog.movate.com/archive/2019/01)
- [December 2018 (2)](https://blog.movate.com/archive/2018/12)
- [November 2018 (2)](https://blog.movate.com/archive/2018/11)
- [October 2018 (3)](https://blog.movate.com/archive/2018/10)
- [August 2018 (2)](https://blog.movate.com/archive/2018/08)
- [July 2018 (2)](https://blog.movate.com/archive/2018/07)
- [June 2018 (4)](https://blog.movate.com/archive/2018/06)
- [May 2018 (2)](https://blog.movate.com/archive/2018/05)
- [April 2018 (2)](https://blog.movate.com/archive/2018/04)
- [March 2018 (2)](https://blog.movate.com/archive/2018/03)
- [February 2018 (2)](https://blog.movate.com/archive/2018/02)
- [January 2018 (3)](https://blog.movate.com/archive/2018/01)
- [December 2017 (3)](https://blog.movate.com/archive/2017/12)
- [November 2017 (4)](https://blog.movate.com/archive/2017/11)
- [October 2017 (6)](https://blog.movate.com/archive/2017/10)
- [September 2017 (5)](https://blog.movate.com/archive/2017/09)
- [August 2017 (2)](https://blog.movate.com/archive/2017/08)
- [July 2017 (7)](https://blog.movate.com/archive/2017/07)
- [June 2017 (3)](https://blog.movate.com/archive/2017/06)
- [May 2017 (2)](https://blog.movate.com/archive/2017/05)
- [April 2017 (4)](https://blog.movate.com/archive/2017/04)
- [March 2017 (4)](https://blog.movate.com/archive/2017/03)
- [February 2017 (1)](https://blog.movate.com/archive/2017/02)
- [November 2016 (2)](https://blog.movate.com/archive/2016/11)
- [October 2016 (5)](https://blog.movate.com/archive/2016/10)
- [September 2016 (7)](https://blog.movate.com/archive/2016/09)
- [August 2016 (3)](https://blog.movate.com/archive/2016/08)
- [July 2016 (4)](https://blog.movate.com/archive/2016/07)
- [June 2016 (8)](https://blog.movate.com/archive/2016/06)
- [May 2016 (5)](https://blog.movate.com/archive/2016/05)
- [April 2016 (4)](https://blog.movate.com/archive/2016/04)
- [March 2016 (4)](https://blog.movate.com/archive/2016/03)
- [February 2016 (6)](https://blog.movate.com/archive/2016/02)
- [January 2016 (4)](https://blog.movate.com/archive/2016/01)
- [December 2015 (3)](https://blog.movate.com/archive/2015/12)
- [November 2015 (2)](https://blog.movate.com/archive/2015/11)
- [October 2015 (5)](https://blog.movate.com/archive/2015/10)
- [September 2015 (2)](https://blog.movate.com/archive/2015/09)
- [August 2015 (3)](https://blog.movate.com/archive/2015/08)
- [May 2015 (2)](https://blog.movate.com/archive/2015/05)
- [April 2015 (1)](https://blog.movate.com/archive/2015/04)
- [March 2015 (4)](https://blog.movate.com/archive/2015/03)
- [February 2015 (6)](https://blog.movate.com/archive/2015/02)
- [January 2015 (2)](https://blog.movate.com/archive/2015/01)
- [December 2014 (6)](https://blog.movate.com/archive/2014/12)
- [November 2014 (5)](https://blog.movate.com/archive/2014/11)
- [October 2014 (4)](https://blog.movate.com/archive/2014/10)
- [September 2014 (3)](https://blog.movate.com/archive/2014/09)
- [August 2014 (4)](https://blog.movate.com/archive/2014/08)
- [July 2014 (8)](https://blog.movate.com/archive/2014/07)
- [June 2014 (6)](https://blog.movate.com/archive/2014/06)
- [May 2014 (6)](https://blog.movate.com/archive/2014/05)
- [April 2014 (10)](https://blog.movate.com/archive/2014/04)
See all
### Subscribe Here!
### Recent Posts
[Manage work-related stress with these 6 tips from Movate](https://blog.movate.com/manage-work-related-stress-with-these-6-tips-from-movate)
Neha Jain - Oct 10, 2022
[CSS Corp is now an Innovator in Palo Alto](https://blog.movate.com/css-corp-is-now-an-innovator-in-palo-alto)
The CSS Corp Editorial Team - Sep 5, 2022
[CSS Corp becomes a Microsoft Gold Partner to accelerate its digital transformation journey!](https://blog.movate.com/css-corp-becomes-a-microsoft-gold-partner-to-accelerate-its-digital-transformation-journey)
The CSS Corp Editorial Team - Sep 2, 2022
[CSS Corp & Ivanti – A Successful Strategic Partnership!](https://blog.movate.com/css-corp-ivanti-a-successful-strategic-partnership)
The CSS Corp Editorial Team - Sep 1, 2022
[CSS Corp is now an Adobe Bronze Solution Partner](https://blog.movate.com/css-corp-is-now-an-adobe-bronze-solution-partner)
The CSS Corp Editorial Team - Aug 29, 2022
### Posts by Categories
- [Customer Experience (41)](https://blog.movate.com/topic/cx)
- [Guest Blog (41)](https://blog.movate.com/topic/guest-blog)
- [Thought Leadership (30)](https://blog.movate.com/topic/thought-leadership)
- [Analytics (26)](https://blog.movate.com/topic/analytics)
- [Tech Support (25)](https://blog.movate.com/topic/tech-support)
- [Cloud Services (24)](https://blog.movate.com/topic/cloud-services)
- [Marketing (23)](https://blog.movate.com/topic/marketing)
- [Featured Blog (22)](https://blog.movate.com/topic/featured-blog)
- [Security Services (21)](https://blog.movate.com/topic/security-services)
- [AI (15)](https://blog.movate.com/topic/ai)
- [Artificial Intelligence (15)](https://blog.movate.com/topic/artificial-intelligence)
- [Digital Technology (15)](https://blog.movate.com/topic/digital-technology)
- [Digital Transformation (15)](https://blog.movate.com/topic/digital-transformation)
- [Automation (14)](https://blog.movate.com/topic/automation)
- [Corporate Social Responsibility (11)](https://blog.movate.com/topic/corporate-social-responsibility)
- [Infra Services (10)](https://blog.movate.com/topic/infra-services)
- [customer support (10)](https://blog.movate.com/topic/customer-support)
- [Internet of Things (9)](https://blog.movate.com/topic/internet-of-things)
- [Mobility (9)](https://blog.movate.com/topic/mobility)
- [customer service (9)](https://blog.movate.com/topic/customer-service)
- [Chatbots (8)](https://blog.movate.com/topic/chatbots)
- [Customer Satisfaction (8)](https://blog.movate.com/topic/customer-satisfaction)
- [Awards and Recognitions (7)](https://blog.movate.com/topic/awards-and-recognitions)
- [CSS Corp Awards 2021 (7)](https://blog.movate.com/topic/css-corp-awards-2021)
- [Employee Engagement (7)](https://blog.movate.com/topic/employee-engagement)
- [Intelligent Automation (7)](https://blog.movate.com/topic/intelligent-automation)
- [Movate (7)](https://blog.movate.com/topic/movate)
- [Testing Services (7)](https://blog.movate.com/topic/testing-services)
- [superior customer experience (7)](https://blog.movate.com/topic/superior-customer-experience)
- [Customer Engagement (6)](https://blog.movate.com/topic/customer-engagement)
- [Employee Experience (6)](https://blog.movate.com/topic/employee-experience)
- [RPA (6)](https://blog.movate.com/topic/rpa)
- [alliances-blog (6)](https://blog.movate.com/topic/alliances-blog)
- [business continuity (6)](https://blog.movate.com/topic/business-continuity)
- [new normal (6)](https://blog.movate.com/topic/new-normal)
- [resilience framework (6)](https://blog.movate.com/topic/resilience-framework)
- [5G Network Services (5)](https://blog.movate.com/topic/5g-network-services)
- [Alliances (5)](https://blog.movate.com/topic/alliances)
- [COVID19 (5)](https://blog.movate.com/topic/covid19)
- [Predictive Analytics (5)](https://blog.movate.com/topic/predictive-analytics)
- [Robotic Process Automation (5)](https://blog.movate.com/topic/robotic-process-automation)
- [Social Media (5)](https://blog.movate.com/topic/social-media)
- [customer journey (5)](https://blog.movate.com/topic/customer-journey)
- [geospatial analytics (5)](https://blog.movate.com/topic/geospatial-analytics)
- [geospatial data (5)](https://blog.movate.com/topic/geospatial-data)
- [technology (5)](https://blog.movate.com/topic/technology)
- [AI Chat Support (4)](https://blog.movate.com/topic/ai-chat-support)
- [CIO (4)](https://blog.movate.com/topic/cio)
- [CSS Corp (4)](https://blog.movate.com/topic/css-corp)
- [CSS Corp employees (4)](https://blog.movate.com/topic/css-corp-employees)
- [Cloud Computing (4)](https://blog.movate.com/topic/cloud-computing)
- [Dream Companies to Work For by ET Now (4)](https://blog.movate.com/topic/dream-companies-to-work-for-by-et-now)
- [IT operations (4)](https://blog.movate.com/topic/it-operations)
- [Intelligence (4)](https://blog.movate.com/topic/intelligence)
- [Remote Work (4)](https://blog.movate.com/topic/remote-work)
- [Retail (4)](https://blog.movate.com/topic/retail)
- [augmented reality (4)](https://blog.movate.com/topic/augmented-reality)
- [business strategy (4)](https://blog.movate.com/topic/business-strategy)
- [contact center (4)](https://blog.movate.com/topic/contact-center)
- [conversational AI (4)](https://blog.movate.com/topic/conversational-ai)
- [digital workforce (4)](https://blog.movate.com/topic/digital-workforce)
- [global technical support services (4)](https://blog.movate.com/topic/global-technical-support-services)
- [location intelligence (4)](https://blog.movate.com/topic/location-intelligence)
- [location-based services (LBS) (4)](https://blog.movate.com/topic/location-based-services-lbs)
- [operational resilience (4)](https://blog.movate.com/topic/operational-resilience)
- [technical support for all industries (4)](https://blog.movate.com/topic/technical-support-for-all-industries)
- [work from home (4)](https://blog.movate.com/topic/work-from-home)
- [100% work from home (3)](https://blog.movate.com/topic/100-work-from-home)
- [3D spatial positioning (3)](https://blog.movate.com/topic/3d-spatial-positioning)
- [AI-driven automation (3)](https://blog.movate.com/topic/ai-driven-automation)
- [Award (3)](https://blog.movate.com/topic/award)
- [CSAT scores (3)](https://blog.movate.com/topic/csat-scores)
- [CSS Corp Awards 2020 (3)](https://blog.movate.com/topic/css-corp-awards-2020)
- [CSS Corp wins Gold (3)](https://blog.movate.com/topic/css-corp-wins-gold)
- [Cloud Infrastructure (3)](https://blog.movate.com/topic/cloud-infrastructure)
- [Customer Success (3)](https://blog.movate.com/topic/customer-success)
- [Data Sciences (3)](https://blog.movate.com/topic/data-sciences)
- [GIS (3)](https://blog.movate.com/topic/gis)
- [Gold Stevie (3)](https://blog.movate.com/topic/gold-stevie)
- [Healthcare Data Analytics (3)](https://blog.movate.com/topic/healthcare-data-analytics)
- [Human Resource (3)](https://blog.movate.com/topic/human-resource)
- [IT Outsourcing (3)](https://blog.movate.com/topic/it-outsourcing)
- [IT industry (3)](https://blog.movate.com/topic/it-industry)
- [Innovation (3)](https://blog.movate.com/topic/innovation)
- [IoT (3)](https://blog.movate.com/topic/iot)
- [Motivational Stories (3)](https://blog.movate.com/topic/motivational-stories)
- [Omni Channel Support (3)](https://blog.movate.com/topic/omni-channel-support)
- [Virtual Assistant (3)](https://blog.movate.com/topic/virtual-assistant)
- [business optimization (3)](https://blog.movate.com/topic/business-optimization)
- [cloud adoption (3)](https://blog.movate.com/topic/cloud-adoption)
- [cloud migration (3)](https://blog.movate.com/topic/cloud-migration)
- [cognitive intelligence (3)](https://blog.movate.com/topic/cognitive-intelligence)
- [contact center operations (3)](https://blog.movate.com/topic/contact-center-operations)
- [contextual maps (3)](https://blog.movate.com/topic/contextual-maps)
- [customer experience services (3)](https://blog.movate.com/topic/customer-experience-services)
- [customer intelligence (3)](https://blog.movate.com/topic/customer-intelligence)
- [cx strategy (3)](https://blog.movate.com/topic/cx-strategy)
- [cybersecurity (3)](https://blog.movate.com/topic/cybersecurity)
- [digital customer experience (3)](https://blog.movate.com/topic/digital-customer-experience)
- [geospatial systems (3)](https://blog.movate.com/topic/geospatial-systems)
- [location intelligence data (3)](https://blog.movate.com/topic/location-intelligence-data)
- [net promoter score (3)](https://blog.movate.com/topic/net-promoter-score)
- [omnichannel (3)](https://blog.movate.com/topic/omnichannel)
- [personalization (3)](https://blog.movate.com/topic/personalization)
- [trends (3)](https://blog.movate.com/topic/trends)
- [working from home (3)](https://blog.movate.com/topic/working-from-home)
- [AI-driven CX (2)](https://blog.movate.com/topic/ai-driven-cx)
- [AI-driven analysis (2)](https://blog.movate.com/topic/ai-driven-analysis)
- [Analytics Dashboard (2)](https://blog.movate.com/topic/analytics-dashboard)
- [Applications (2)](https://blog.movate.com/topic/applications)
- [Awards (2)](https://blog.movate.com/topic/awards)
- [Big Data Analytics (2)](https://blog.movate.com/topic/big-data-analytics)
- [Bigdata (2)](https://blog.movate.com/topic/bigdata)
- [Brand Strategy (2)](https://blog.movate.com/topic/brand-strategy)
- [Business outcomes (2)](https://blog.movate.com/topic/business-outcomes)
- [CSS OnDemand (2)](https://blog.movate.com/topic/css-ondemand)
- [CX innovation (2)](https://blog.movate.com/topic/cx-innovation)
- [Chat Support (2)](https://blog.movate.com/topic/chat-support)
- [Cloud Contact Center (2)](https://blog.movate.com/topic/cloud-contact-center)
- [Contact Center Management (2)](https://blog.movate.com/topic/contact-center-management)
- [Conversational Intelligence (2)](https://blog.movate.com/topic/conversational-intelligence)
- [Deep Healthcare Analytics (2)](https://blog.movate.com/topic/deep-healthcare-analytics)
- [Digital CX platform (2)](https://blog.movate.com/topic/digital-cx-platform)
- [Digital Commerce (2)](https://blog.movate.com/topic/digital-commerce)
- [Digital Ecosystem (2)](https://blog.movate.com/topic/digital-ecosystem)
- [Digital Experience Strategy (2)](https://blog.movate.com/topic/digital-experience-strategy)
- [Digital Infrastructure (2)](https://blog.movate.com/topic/digital-infrastructure)
- [Digital Testing (2)](https://blog.movate.com/topic/digital-testing)
- [Digital culture (2)](https://blog.movate.com/topic/digital-culture)
- [Exemplary Leadership (2)](https://blog.movate.com/topic/exemplary-leadership)
- [HR (2)](https://blog.movate.com/topic/hr)
- [HR strategy (2)](https://blog.movate.com/topic/hr-strategy)
- [Healthcare (2)](https://blog.movate.com/topic/healthcare)
- [IT Environment (2)](https://blog.movate.com/topic/it-environment)
- [IT Value (2)](https://blog.movate.com/topic/it-value)
- [IT service provider (2)](https://blog.movate.com/topic/it-service-provider)
- [IT strategic (2)](https://blog.movate.com/topic/it-strategic)
- [Infrastructure Operations (2)](https://blog.movate.com/topic/infrastructure-operations)
- [KPI (2)](https://blog.movate.com/topic/kpi)
- [Logistics (2)](https://blog.movate.com/topic/logistics)
- [Move from 4G to 5G services (2)](https://blog.movate.com/topic/move-from-4g-to-5g-services)
- [POI data (2)](https://blog.movate.com/topic/poi-data)
- [ROI (2)](https://blog.movate.com/topic/roi)
- [Security (2)](https://blog.movate.com/topic/security)
- [Self Service Ecosystem (2)](https://blog.movate.com/topic/self-service-ecosystem)
- [Top 10 Blogs (2)](https://blog.movate.com/topic/top-10-blogs)
- [Top 10 Technology Blogs (2)](https://blog.movate.com/topic/top-10-technology-blogs)
- [Virtual Reality (2)](https://blog.movate.com/topic/virtual-reality)
- [Work From Anywhere (2)](https://blog.movate.com/topic/work-from-anywhere)
- [Workforce Engagement Management (WEM) (2)](https://blog.movate.com/topic/workforce-engagement-management-wem)
- [Workplace Automation (2)](https://blog.movate.com/topic/workplace-automation)
- [actionable insights (2)](https://blog.movate.com/topic/actionable-insights)
- [advanced analytics (2)](https://blog.movate.com/topic/advanced-analytics)
- [agent support (2)](https://blog.movate.com/topic/agent-support)
- [carbon footprint (2)](https://blog.movate.com/topic/carbon-footprint)
- [cheer framework (2)](https://blog.movate.com/topic/cheer-framework)
- [chief information security officer (2)](https://blog.movate.com/topic/chief-information-security-officer)
- [ciso (2)](https://blog.movate.com/topic/ciso)
- [cloud security (2)](https://blog.movate.com/topic/cloud-security)
- [cognitive customer experience (2)](https://blog.movate.com/topic/cognitive-customer-experience)
- [covid-19 (2)](https://blog.movate.com/topic/covid-19)
- [customer 360 (2)](https://blog.movate.com/topic/customer-360)
- [customer experience (2)](https://blog.movate.com/topic/customer-experience)
- [customer-centricity (2)](https://blog.movate.com/topic/customer-centricity)
- [data analytics suite (2)](https://blog.movate.com/topic/data-analytics-suite)
- [data-driven insight (2)](https://blog.movate.com/topic/data-driven-insight)
- [data-driven security (2)](https://blog.movate.com/topic/data-driven-security)
- [deep learning (2)](https://blog.movate.com/topic/deep-learning)
- [digital collaboration (2)](https://blog.movate.com/topic/digital-collaboration)
- [digital hiring strategy (2)](https://blog.movate.com/topic/digital-hiring-strategy)
- [digital innovation (2)](https://blog.movate.com/topic/digital-innovation)
- [digital-led support (2)](https://blog.movate.com/topic/digital-led-support)
- [digitization (2)](https://blog.movate.com/topic/digitization)
- [employee first (2)](https://blog.movate.com/topic/employee-first)
- [employee satisfaction (2)](https://blog.movate.com/topic/employee-satisfaction)
- [geo-tagging (2)](https://blog.movate.com/topic/geo-tagging)
- [geospatial (2)](https://blog.movate.com/topic/geospatial)
- [help desk (2)](https://blog.movate.com/topic/help-desk)
- [hiring (2)](https://blog.movate.com/topic/hiring)
- [hyper-automation (2)](https://blog.movate.com/topic/hyper-automation)
- [infrastructure (2)](https://blog.movate.com/topic/infrastructure)
- [leadership (2)](https://blog.movate.com/topic/leadership)
- [leadership award (2)](https://blog.movate.com/topic/leadership-award)
- [managed services provider (2)](https://blog.movate.com/topic/managed-services-provider)
- [map localization (2)](https://blog.movate.com/topic/map-localization)
- [metrics (2)](https://blog.movate.com/topic/metrics)
- [mobility services (2)](https://blog.movate.com/topic/mobility-services)
- [natural language processing (2)](https://blog.movate.com/topic/natural-language-processing)
- [operational efficiency (2)](https://blog.movate.com/topic/operational-efficiency)
- [organizational strategy (2)](https://blog.movate.com/topic/organizational-strategy)
- [performance indicators (2)](https://blog.movate.com/topic/performance-indicators)
- [public cloud (2)](https://blog.movate.com/topic/public-cloud)
- [regional technical support services (2)](https://blog.movate.com/topic/regional-technical-support-services)
- [resilience (2)](https://blog.movate.com/topic/resilience)
- [social distancing (2)](https://blog.movate.com/topic/social-distancing)
- [strategic goals (2)](https://blog.movate.com/topic/strategic-goals)
- [subscription-based services (2)](https://blog.movate.com/topic/subscription-based-services)
- [sustainability (2)](https://blog.movate.com/topic/sustainability)
- [sustainable growth (2)](https://blog.movate.com/topic/sustainable-growth)
- [talent acquisition (2)](https://blog.movate.com/topic/talent-acquisition)
- [technology vendors (2)](https://blog.movate.com/topic/technology-vendors)
- [virtual collaboration (2)](https://blog.movate.com/topic/virtual-collaboration)
- [women in rpa (2)](https://blog.movate.com/topic/women-in-rpa)
- [women in tech (2)](https://blog.movate.com/topic/women-in-tech)
- [women leaders (2)](https://blog.movate.com/topic/women-leaders)
- [work life balance (2)](https://blog.movate.com/topic/work-life-balance)
- [#BreakGenderBias (1)](https://blog.movate.com/topic/breakgenderbias)
- [2018 Trends Impacting Digital Infrastructure (1)](https://blog.movate.com/topic/2018-trends-impacting-digital-infrastructure)
- [2019 Tech Ascension Awards (1)](https://blog.movate.com/topic/2019-tech-ascension-awards)
- [2020 Awards (1)](https://blog.movate.com/topic/2020-awards)
- [50th International Award (1)](https://blog.movate.com/topic/50th-international-award)
- [5th Annual Pillar World Awards (1)](https://blog.movate.com/topic/5th-annual-pillar-world-awards)
- [AI Algorithms (1)](https://blog.movate.com/topic/ai-algorithms)
- [AI in Contact Center (1)](https://blog.movate.com/topic/ai-in-contact-center)
- [AI security (1)](https://blog.movate.com/topic/ai-security)
- [AR in tech support (1)](https://blog.movate.com/topic/ar-in-tech-support)
- [AR-based support (1)](https://blog.movate.com/topic/ar-based-support)
- [AWS (1)](https://blog.movate.com/topic/aws)
- [Active Insights (1)](https://blog.movate.com/topic/active-insights)
- [All-in-One (1)](https://blog.movate.com/topic/all-in-one)
- [Application Services (1)](https://blog.movate.com/topic/application-services)
- [Application Testing Management (1)](https://blog.movate.com/topic/application-testing-management)
- [As-a-service economy (1)](https://blog.movate.com/topic/as-a-service-economy)
- [Aspire To Fly (1)](https://blog.movate.com/topic/aspire-to-fly)
- [Awards2021 (1)](https://blog.movate.com/topic/awards2021)
- [BIG Innovation Awards 2020 (1)](https://blog.movate.com/topic/big-innovation-awards-2020)
- [BPO Organization of the Year (1)](https://blog.movate.com/topic/bpo-organization-of-the-year)
- [Best Management Team (1)](https://blog.movate.com/topic/best-management-team)
- [Best of the Best Thought Leadership (1)](https://blog.movate.com/topic/best-of-the-best-thought-leadership)
- [Bots (1)](https://blog.movate.com/topic/bots)
- [Bridge (1)](https://blog.movate.com/topic/bridge)
- [Business Operations (1)](https://blog.movate.com/topic/business-operations)
- [Business in the New Normal (1)](https://blog.movate.com/topic/business-in-the-new-normal)
- [Business service desk (1)](https://blog.movate.com/topic/business-service-desk)
- [CCaaS (1)](https://blog.movate.com/topic/ccaas)
- [CEO (1)](https://blog.movate.com/topic/ceo)
- [CICD (1)](https://blog.movate.com/topic/cicd)
- [CMO (1)](https://blog.movate.com/topic/cmo)
- [CRM (1)](https://blog.movate.com/topic/crm)
- [CSS Contelli (1)](https://blog.movate.com/topic/css-contelli)
- [CSS Corp Awards 2022 (1)](https://blog.movate.com/topic/css-corp-awards-2022)
- [CSS Corp Costa Rica (1)](https://blog.movate.com/topic/css-corp-costa-rica)
- [CSS Corp Ranked 6th Globally (1)](https://blog.movate.com/topic/css-corp-ranked-6th-globally)
- [CSS Corp's Digital Assurance Solution (1)](https://blog.movate.com/topic/css-corps-digital-assurance-solution)
- [CSS Corp's KYRA (1)](https://blog.movate.com/topic/css-corps-kyra)
- [CSS Corp's playbook (1)](https://blog.movate.com/topic/css-corps-playbook)
- [CSS EDISON (1)](https://blog.movate.com/topic/css-edison)
- [CTO (1)](https://blog.movate.com/topic/cto)
- [CX transformation (1)](https://blog.movate.com/topic/cx-transformation)
- [CXO of the Year (1)](https://blog.movate.com/topic/cxo-of-the-year)
- [CXaaS (1)](https://blog.movate.com/topic/cxaas)
- [Call Centre Industry (1)](https://blog.movate.com/topic/call-centre-industry)
- [Chief Technology Officer (1)](https://blog.movate.com/topic/chief-technology-officer)
- [Cloud Application (1)](https://blog.movate.com/topic/cloud-application)
- [Cloud Computing Trends 2020 (1)](https://blog.movate.com/topic/cloud-computing-trends-2020)
- [Cloud Solutions (1)](https://blog.movate.com/topic/cloud-solutions)
- [Cloud benefits (1)](https://blog.movate.com/topic/cloud-benefits)
- [Cloud environment (1)](https://blog.movate.com/topic/cloud-environment)
- [Company of the Year - IT Services (1)](https://blog.movate.com/topic/company-of-the-year-it-services)
- [Consumer Loyalty (1)](https://blog.movate.com/topic/consumer-loyalty)
- [Consumer behavior (1)](https://blog.movate.com/topic/consumer-behavior)
- [Contact Center of the Year (1)](https://blog.movate.com/topic/contact-center-of-the-year)
- [Continuous Testing (1)](https://blog.movate.com/topic/continuous-testing)
- [Costa Rica (1)](https://blog.movate.com/topic/costa-rica)
- [CruiseBoard (1)](https://blog.movate.com/topic/cruiseboard)
- [Customer Buying Journey (1)](https://blog.movate.com/topic/customer-buying-journey)
- [Customer Care (1)](https://blog.movate.com/topic/customer-care)
- [Customer Effort Score (1)](https://blog.movate.com/topic/customer-effort-score)
- [Customer Sales and Customer Service World 2020 (1)](https://blog.movate.com/topic/customer-sales-and-customer-service-world-2020)
- [Customer Service Organization (1)](https://blog.movate.com/topic/customer-service-organization)
- [Customer Support in the Gaming Industry (1)](https://blog.movate.com/topic/customer-support-in-the-gaming-industry)
- [Delivery Director (1)](https://blog.movate.com/topic/delivery-director)
- [DevOps (1)](https://blog.movate.com/topic/devops)
- [Digital Acceleration (1)](https://blog.movate.com/topic/digital-acceleration)
- [Digital Assets (1)](https://blog.movate.com/topic/digital-assets)
- [Digital Assistants (1)](https://blog.movate.com/topic/digital-assistants)
- [Digital Infrastructure Operations (1)](https://blog.movate.com/topic/digital-infrastructure-operations)
- [Digital Support (1)](https://blog.movate.com/topic/digital-support)
- [Digital Transaction (1)](https://blog.movate.com/topic/digital-transaction)
- [Digital co-workers (1)](https://blog.movate.com/topic/digital-co-workers)
- [Digital infrastructure technology (1)](https://blog.movate.com/topic/digital-infrastructure-technology)
- [Digital-first Strategy (1)](https://blog.movate.com/topic/digital-first-strategy)
- [Director (1)](https://blog.movate.com/topic/director)
- [ESG (1)](https://blog.movate.com/topic/esg)
- [Edge Computing Services (1)](https://blog.movate.com/topic/edge-computing-services)
- [Emerging technologies for 5G systems (1)](https://blog.movate.com/topic/emerging-technologies-for-5g-systems)
- [Enterprise (1)](https://blog.movate.com/topic/enterprise)
- [Enterprise Cloud (1)](https://blog.movate.com/topic/enterprise-cloud)
- [Enterprise IT (1)](https://blog.movate.com/topic/enterprise-it)
- [Exemplary Resilience (1)](https://blog.movate.com/topic/exemplary-resilience)
- [FeatherTouch (1)](https://blog.movate.com/topic/feathertouch)
- [Financial Industry (1)](https://blog.movate.com/topic/financial-industry)
- [Forrester (1)](https://blog.movate.com/topic/forrester)
- [Forrester Now Tech (1)](https://blog.movate.com/topic/forrester-now-tech)
- [Future of Work (1)](https://blog.movate.com/topic/future-of-work)
- [GIS data services (1)](https://blog.movate.com/topic/gis-data-services)
- [GIS implementation (1)](https://blog.movate.com/topic/gis-implementation)
- [GIS technology (1)](https://blog.movate.com/topic/gis-technology)
- [GOLD at 2020 Globee Awards (1)](https://blog.movate.com/topic/gold-at-2020-globee-awards)
- [Game Testing (1)](https://blog.movate.com/topic/game-testing)
- [Gamers as support agents (1)](https://blog.movate.com/topic/gamers-as-support-agents)
- [Gamification (1)](https://blog.movate.com/topic/gamification)
- [Gaming Customer Services (1)](https://blog.movate.com/topic/gaming-customer-services)
- [Gig Ecosystem (1)](https://blog.movate.com/topic/gig-ecosystem)
- [Gig Platforms (1)](https://blog.movate.com/topic/gig-platforms)
- [Gig Workers (1)](https://blog.movate.com/topic/gig-workers)
- [Global Healthcare Analytics (1)](https://blog.movate.com/topic/global-healthcare-analytics)
- [Gold in Golden Bridge Awards 2019 (1)](https://blog.movate.com/topic/gold-in-golden-bridge-awards-2019)
- [Golden Globe Tigers Awards 2022 (1)](https://blog.movate.com/topic/golden-globe-tigers-awards-2022)
- [HfS Research Top 10 Digital Associate Services (1)](https://blog.movate.com/topic/hfs-research-top-10-digital-associate-services)
- [Human Intelligence (1)](https://blog.movate.com/topic/human-intelligence)
- [ICT Academy (1)](https://blog.movate.com/topic/ict-academy)
- [IT Support (1)](https://blog.movate.com/topic/it-support)
- [IT professionals (1)](https://blog.movate.com/topic/it-professionals)
- [ImpacToons (1)](https://blog.movate.com/topic/impactoons)
- [Innovation Capability (1)](https://blog.movate.com/topic/innovation-capability)
- [Inspiring Stories (1)](https://blog.movate.com/topic/inspiring-stories)
- [Intelligence Process Automation (1)](https://blog.movate.com/topic/intelligence-process-automation)
- [Intelligent Technology (1)](https://blog.movate.com/topic/intelligent-technology)
- [Interview (1)](https://blog.movate.com/topic/interview)
- [IoT Sensors (1)](https://blog.movate.com/topic/iot-sensors)
- [Lab-as-a-Service (1)](https://blog.movate.com/topic/lab-as-a-service)
- [Leader in NelsonHall CX Services (1)](https://blog.movate.com/topic/leader-in-nelsonhall-cx-services)
- [Live Chat Support (1)](https://blog.movate.com/topic/live-chat-support)
- [ML Algorithms (1)](https://blog.movate.com/topic/ml-algorithms)
- [Massive Open Online Courses (MOOC) (1)](https://blog.movate.com/topic/massive-open-online-courses-mooc)
- [Metaheuristic (1)](https://blog.movate.com/topic/metaheuristic)
- [Metaheuristic Optimization (1)](https://blog.movate.com/topic/metaheuristic-optimization)
- [Metaheuristic Optimization Algorithms (1)](https://blog.movate.com/topic/metaheuristic-optimization-algorithms)
- [Mobile (1)](https://blog.movate.com/topic/mobile)
- [Mobile Security (1)](https://blog.movate.com/topic/mobile-security)
- [Modern Application Development (1)](https://blog.movate.com/topic/modern-application-development)
- [Most Admired IT Company of the Year (1)](https://blog.movate.com/topic/most-admired-it-company-of-the-year)
- [NEAT Assessment 2020 (1)](https://blog.movate.com/topic/neat-assessment-2020)
- [NFV Automation (1)](https://blog.movate.com/topic/nfv-automation)
- [NelsonHall (1)](https://blog.movate.com/topic/nelsonhall)
- [Network Deployment Services (1)](https://blog.movate.com/topic/network-deployment-services)
- [Network Engineer Trainer (1)](https://blog.movate.com/topic/network-engineer-trainer)
- [Network Services (1)](https://blog.movate.com/topic/network-services)
- [Network Slicing Solutions (1)](https://blog.movate.com/topic/network-slicing-solutions)
- [Next generation 5G technology (1)](https://blog.movate.com/topic/next-generation-5g-technology)
- [Outcome-based engagements (1)](https://blog.movate.com/topic/outcome-based-engagements)
- [Outlook 2020 (1)](https://blog.movate.com/topic/outlook-2020)
- [Performance Testing (1)](https://blog.movate.com/topic/performance-testing)
- [Platinum Sponsor (1)](https://blog.movate.com/topic/platinum-sponsor)
- [Productivity (1)](https://blog.movate.com/topic/productivity)
- [QA (1)](https://blog.movate.com/topic/qa)
- [Qualtrics (1)](https://blog.movate.com/topic/qualtrics)
- [Quick Primer on Metaheuristic Algorithms (1)](https://blog.movate.com/topic/quick-primer-on-metaheuristic-algorithms)
- [Research (1)](https://blog.movate.com/topic/research)
- [Robots (1)](https://blog.movate.com/topic/robots)
- [SOC (security operations centers) (1)](https://blog.movate.com/topic/soc-security-operations-centers)
- [SaaS (1)](https://blog.movate.com/topic/saas)
- [Service Provider Partnership (1)](https://blog.movate.com/topic/service-provider-partnership)
- [Software Games (1)](https://blog.movate.com/topic/software-games)
- [Software Testing (1)](https://blog.movate.com/topic/software-testing)
- [Solutions Playbook (1)](https://blog.movate.com/topic/solutions-playbook)
- [Spatial Analytics (1)](https://blog.movate.com/topic/spatial-analytics)
- [TSW Live! Virtual Event 2020 (1)](https://blog.movate.com/topic/tsw-live-virtual-event-2020)
- [Task Automation (1)](https://blog.movate.com/topic/task-automation)
- [Tech Support Blogs 2018 (1)](https://blog.movate.com/topic/tech-support-blogs-2018)
- [Telecom (1)](https://blog.movate.com/topic/telecom)
- [Telecom & Media (1)](https://blog.movate.com/topic/telecom-media)
- [Test Automation (1)](https://blog.movate.com/topic/test-automation)
- [Testing (1)](https://blog.movate.com/topic/testing)
- [Thrive in the New Normal 2020 (1)](https://blog.movate.com/topic/thrive-in-the-new-normal-2020)
- [Top 25 Blogs 2020 (1)](https://blog.movate.com/topic/top-25-blogs-2020)
- [Top CSS Corp 10 Blogs 2019 (1)](https://blog.movate.com/topic/top-css-corp-10-blogs-2019)
- [Trends in digital infrastructure services (1)](https://blog.movate.com/topic/trends-in-digital-infrastructure-services)
- [UX testing (1)](https://blog.movate.com/topic/ux-testing)
- [Video Game Support Services (1)](https://blog.movate.com/topic/video-game-support-services)
- [Virtual Hiring (1)](https://blog.movate.com/topic/virtual-hiring)
- [Virtual Workforce (1)](https://blog.movate.com/topic/virtual-workforce)
- [Virtual Xperience (1)](https://blog.movate.com/topic/virtual-xperience)
- [WFH (1)](https://blog.movate.com/topic/wfh)
- [Workplace Culture (1)](https://blog.movate.com/topic/workplace-culture)
- [agent amplification (1)](https://blog.movate.com/topic/agent-amplification)
- [ai consultancies (1)](https://blog.movate.com/topic/ai-consultancies)
- [application oriented mindset (1)](https://blog.movate.com/topic/application-oriented-mindset)
- [asia pacific (1)](https://blog.movate.com/topic/asia-pacific)
- [auto (1)](https://blog.movate.com/topic/auto)
- [automotive (1)](https://blog.movate.com/topic/automotive)
- [autonomousvehicles (1)](https://blog.movate.com/topic/autonomousvehicles)
- [award-winning cloud platform (1)](https://blog.movate.com/topic/award-winning-cloud-platform)
- [blockchain (1)](https://blog.movate.com/topic/blockchain)
- [business continuity planning (1)](https://blog.movate.com/topic/business-continuity-planning)
- [business productivity (1)](https://blog.movate.com/topic/business-productivity)
- [carbon emission reduction (1)](https://blog.movate.com/topic/carbon-emission-reduction)
- [change management (1)](https://blog.movate.com/topic/change-management)
- [client communication (1)](https://blog.movate.com/topic/client-communication)
- [client servicing (1)](https://blog.movate.com/topic/client-servicing)
- [client specific engagement (1)](https://blog.movate.com/topic/client-specific-engagement)
- [climate change (1)](https://blog.movate.com/topic/climate-change)
- [cloud (1)](https://blog.movate.com/topic/cloud)
- [cloud-based tools (1)](https://blog.movate.com/topic/cloud-based-tools)
- [cognitive CRM (1)](https://blog.movate.com/topic/cognitive-crm)
- [cognitive analytics (1)](https://blog.movate.com/topic/cognitive-analytics)
- [collaboration (1)](https://blog.movate.com/topic/collaboration)
- [commerce industry (1)](https://blog.movate.com/topic/commerce-industry)
- [competitive differentiation (1)](https://blog.movate.com/topic/competitive-differentiation)
- [computer programming (1)](https://blog.movate.com/topic/computer-programming)
- [consumer experience (1)](https://blog.movate.com/topic/consumer-experience)
- [contextual intelligence (1)](https://blog.movate.com/topic/contextual-intelligence)
- [contextualisation (1)](https://blog.movate.com/topic/contextualisation)
- [conversational commerce (1)](https://blog.movate.com/topic/conversational-commerce)
- [coronavirus (1)](https://blog.movate.com/topic/coronavirus)
- [customer expectations (1)](https://blog.movate.com/topic/customer-expectations)
- [customer experience transformation (1)](https://blog.movate.com/topic/customer-experience-transformation)
- [customer loyalty (1)](https://blog.movate.com/topic/customer-loyalty)
- [customer mapping (1)](https://blog.movate.com/topic/customer-mapping)
- [customer service representative (1)](https://blog.movate.com/topic/customer-service-representative)
- [cx trends (1)](https://blog.movate.com/topic/cx-trends)
- [cxtrends (1)](https://blog.movate.com/topic/cxtrends)
- [cyber criminology (1)](https://blog.movate.com/topic/cyber-criminology)
- [cyber-attacks (1)](https://blog.movate.com/topic/cyber-attacks)
- [data (1)](https://blog.movate.com/topic/data)
- [data extraction (1)](https://blog.movate.com/topic/data-extraction)
- [demographics (1)](https://blog.movate.com/topic/demographics)
- [differentiated pricing models (1)](https://blog.movate.com/topic/differentiated-pricing-models)
- [digital (1)](https://blog.movate.com/topic/digital)
- [digital first (1)](https://blog.movate.com/topic/digital-first)
- [digital framework (1)](https://blog.movate.com/topic/digital-framework)
- [digital recruitment (1)](https://blog.movate.com/topic/digital-recruitment)
- [digital skilling (1)](https://blog.movate.com/topic/digital-skilling)
- [digital worker (1)](https://blog.movate.com/topic/digital-worker)
- [digital worker automation platform (1)](https://blog.movate.com/topic/digital-worker-automation-platform)
- [diversity (1)](https://blog.movate.com/topic/diversity)
- [diversity and inclusion (1)](https://blog.movate.com/topic/diversity-and-inclusion)
- [e-commerce trends 2021 (1)](https://blog.movate.com/topic/e-commerce-trends-2021)
- [emerging technologies (1)](https://blog.movate.com/topic/emerging-technologies)
- [employee advancement (1)](https://blog.movate.com/topic/employee-advancement)
- [employee participation (1)](https://blog.movate.com/topic/employee-participation)
- [employee retention (1)](https://blog.movate.com/topic/employee-retention)
- [employee skilling (1)](https://blog.movate.com/topic/employee-skilling)
- [enterprise architecture (1)](https://blog.movate.com/topic/enterprise-architecture)
- [enterprise support (1)](https://blog.movate.com/topic/enterprise-support)
- [environment (1)](https://blog.movate.com/topic/environment)
- [facial recognition (1)](https://blog.movate.com/topic/facial-recognition)
- [finance controller (1)](https://blog.movate.com/topic/finance-controller)
- [gaming customer support (1)](https://blog.movate.com/topic/gaming-customer-support)
- [gen z (1)](https://blog.movate.com/topic/gen-z)
- [geographic information system (1)](https://blog.movate.com/topic/geographic-information-system)
- [glass ceiling (1)](https://blog.movate.com/topic/glass-ceiling)
- [global warming (1)](https://blog.movate.com/topic/global-warming)
- [governance (1)](https://blog.movate.com/topic/governance)
- [growth (1)](https://blog.movate.com/topic/growth)
- [health (1)](https://blog.movate.com/topic/health)
- [hyperscaler (1)](https://blog.movate.com/topic/hyperscaler)
- [implementation (1)](https://blog.movate.com/topic/implementation)
- [inclusion (1)](https://blog.movate.com/topic/inclusion)
- [innovation labs (1)](https://blog.movate.com/topic/innovation-labs)
- [insights (1)](https://blog.movate.com/topic/insights)
- [intelligent routing (1)](https://blog.movate.com/topic/intelligent-routing)
- [it infrastructure (1)](https://blog.movate.com/topic/it-infrastructure)
- [key performance indicators (1)](https://blog.movate.com/topic/key-performance-indicators)
- [language creation (1)](https://blog.movate.com/topic/language-creation)
- [language transformation (1)](https://blog.movate.com/topic/language-transformation)
- [language understanding (1)](https://blog.movate.com/topic/language-understanding)
- [leadershipaward (1)](https://blog.movate.com/topic/leadershipaward)
- [learning and development program (1)](https://blog.movate.com/topic/learning-and-development-program)
- [linear pricing models (1)](https://blog.movate.com/topic/linear-pricing-models)
- [linguistic AI (1)](https://blog.movate.com/topic/linguistic-ai)
- [live chat (1)](https://blog.movate.com/topic/live-chat)
- [machine learning (1)](https://blog.movate.com/topic/machine-learning)
- [machine vision (1)](https://blog.movate.com/topic/machine-vision)
- [marketing goals (1)](https://blog.movate.com/topic/marketing-goals)
- [medical devices (1)](https://blog.movate.com/topic/medical-devices)
- [mmsp (1)](https://blog.movate.com/topic/mmsp)
- [mobile apps (1)](https://blog.movate.com/topic/mobile-apps)
- [monitoring (1)](https://blog.movate.com/topic/monitoring)
- [multicloud (1)](https://blog.movate.com/topic/multicloud)
- [network planning (1)](https://blog.movate.com/topic/network-planning)
- [non-linear pricing models (1)](https://blog.movate.com/topic/non-linear-pricing-models)
- [offshore capabilities (1)](https://blog.movate.com/topic/offshore-capabilities)
- [on-demand infrastructure (1)](https://blog.movate.com/topic/on-demand-infrastructure)
- [on-premise (1)](https://blog.movate.com/topic/on-premise)
- [online collaboration (1)](https://blog.movate.com/topic/online-collaboration)
- [online experience (1)](https://blog.movate.com/topic/online-experience)
- [operational expertise (1)](https://blog.movate.com/topic/operational-expertise)
- [outsourcing (1)](https://blog.movate.com/topic/outsourcing)
- [partner (1)](https://blog.movate.com/topic/partner)
- [passion (1)](https://blog.movate.com/topic/passion)
- [people-first (1)](https://blog.movate.com/topic/people-first)
- [post-pandemic business (1)](https://blog.movate.com/topic/post-pandemic-business)
- [predictive modeling (1)](https://blog.movate.com/topic/predictive-modeling)
- [predictive personalization (1)](https://blog.movate.com/topic/predictive-personalization)
- [privacy (1)](https://blog.movate.com/topic/privacy)
- [private cloud (1)](https://blog.movate.com/topic/private-cloud)
- [product lifecycle management (1)](https://blog.movate.com/topic/product-lifecycle-management)
- [product recommendation (1)](https://blog.movate.com/topic/product-recommendation)
- [public healthcare system (1)](https://blog.movate.com/topic/public-healthcare-system)
- [quality assurance (1)](https://blog.movate.com/topic/quality-assurance)
- [quantum computing (1)](https://blog.movate.com/topic/quantum-computing)
- [re-skilling (1)](https://blog.movate.com/topic/re-skilling)
- [remote training (1)](https://blog.movate.com/topic/remote-training)
- [remote workforce model (1)](https://blog.movate.com/topic/remote-workforce-model)
- [retail analytics (1)](https://blog.movate.com/topic/retail-analytics)
- [retail ecommerce (1)](https://blog.movate.com/topic/retail-ecommerce)
- [route optimization (1)](https://blog.movate.com/topic/route-optimization)
- [security best practices (1)](https://blog.movate.com/topic/security-best-practices)
- [security operations (1)](https://blog.movate.com/topic/security-operations)
- [security threat (1)](https://blog.movate.com/topic/security-threat)
- [service desk (1)](https://blog.movate.com/topic/service-desk)
- [single-view of customer (1)](https://blog.movate.com/topic/single-view-of-customer)
- [social (1)](https://blog.movate.com/topic/social)
- [social commerce (1)](https://blog.movate.com/topic/social-commerce)
- [social media customer service (1)](https://blog.movate.com/topic/social-media-customer-service)
- [software market (1)](https://blog.movate.com/topic/software-market)
- [speech analytics (1)](https://blog.movate.com/topic/speech-analytics)
- [speech to text (1)](https://blog.movate.com/topic/speech-to-text)
- [strategic alliances (1)](https://blog.movate.com/topic/strategic-alliances)
- [symbiotic process (1)](https://blog.movate.com/topic/symbiotic-process)
- [system integrators (1)](https://blog.movate.com/topic/system-integrators)
- [talent retention (1)](https://blog.movate.com/topic/talent-retention)
- [tech industry (1)](https://blog.movate.com/topic/tech-industry)
- [telecommunications (1)](https://blog.movate.com/topic/telecommunications)
- [telehealth (1)](https://blog.movate.com/topic/telehealth)
- [testing and development (1)](https://blog.movate.com/topic/testing-and-development)
- [text analytics (1)](https://blog.movate.com/topic/text-analytics)
- [top tech trends this year (1)](https://blog.movate.com/topic/top-tech-trends-this-year)
- [transform shopping experience (1)](https://blog.movate.com/topic/transform-shopping-experience)
- [transliteration (1)](https://blog.movate.com/topic/transliteration)
- [transportation (1)](https://blog.movate.com/topic/transportation)
- [trends2022 (1)](https://blog.movate.com/topic/trends2022)
- [unified management experience (1)](https://blog.movate.com/topic/unified-management-experience)
- [virtual session (1)](https://blog.movate.com/topic/virtual-session)
- [vision technology (1)](https://blog.movate.com/topic/vision-technology)
- [voice commerce (1)](https://blog.movate.com/topic/voice-commerce)
- [wearable (1)](https://blog.movate.com/topic/wearable)
- [workforce trends in 2022 (1)](https://blog.movate.com/topic/workforce-trends-in-2022)
- [workspace solutions (1)](https://blog.movate.com/topic/workspace-solutions)
See all
## Reach Us
Thank you for reading CSS Corp Blog. The best way to reach us would be to fill the form below and we will get back to you.
- [Home](https://www.movate.com/)
- [About us](https://www.movate.com/about-us/who-we-are/)
- [Resources](https://www.movate.com/insights/resource-center/)
- [Enquire Now](https://www.movate.com/contact-us/)
- Resources
- Blog
- Case Studies
-
-
-
-
-
- © 2020 CSS Corp All Rights Reserved
- [info@csscorp.com](mailto:info@csscorp.com)