In the last few years, testing is finally getting to play the significant role it deserves in the product engineering process. An increasing focus on customer experience is making testing of products and services imperative. There is just too much competition out there to take your product lightly, and what you have to finally deliver should be perfect and flawless in every aspect. So the share of testing in IT budgets is slowly creeping up, and is with newer technology and delivery platforms expected to creep further and even faster.
The biggest share of spending and maximum focus of this newfound respect comes to mobility testing. With mobile devices becoming increasingly more versatile and powerful with added functionalities making them stronger and wider reaching as business tools, this domain is bound to witness phenomenal growth. With so many applications that now run on mobile devices, in so many versions, this attention is not surprising at all. Going forward, it will be important that all apps run on each of these platforms, devices and versions in order to achieve maximum coverage. And support organisations need to do it for delivery excellence, ultimately providing better customer experience.
Enterprises are now not just satisfied with functional efficiency any more, it is imperative to get maximum compatibility across all available platforms, resulting in better testing tools and technologies. Yes, testing, especially on mobility and mobile functionalities is big today, and in time, bound to get only bigger.
And with this growth will come exciting new models of delivery for superlative customer experience. The days of T& M models and resources delivery are almost over. In the field of testing, there are new dynamics globally, and these are set to start a new trend. Predictable spend is what more and more clients are looking at. Pay as you go and testing as a transaction is gaining more popularity. It not only offers flexibility with respect to pricing, but also better efficiencies and more timeline discipline. The transaction model is the new way to go…but more on that in my next blog.
