Sarah Burnett is an executive vice president and distinguished analyst at Everest Group, with global responsibility for the...
A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...
Tags: Customer Experience, customer journey, net promoter score,
CSS Corp's KYRA is elevating tech support to a whole new level. The Augmented Reality (AR) solution presents significant...
Tags: augmented reality, conversational AI, technical support for all industries,
The alarm clock buzzes. It's 8.30 AM in Manila, Philippines, and Samantha wakes up to another day of work. She rustles up a meal,...
Tags: Customer Experience, Digital Transformation, Employee Experience,
Achieving a clear line of sight into customer needs and preferences gives companies the ability to make proactive, informed...
Tags: Marketing, Customer Experience, Guest Blog,
Sarah Burnett is an executive vice president and distinguished analyst at Everest Group, with global responsibility for the...
Tags: Intelligent Automation, Guest Blog, RPA,
CSS Corp was the platinum sponsor of the 2-day TSW virtual event held on May 5th and 6th, 2020. Business leaders and analysts...
Tags: Featured Blog, business continuity, COVID19,
As we all try to find the meaning in what’s been happening in the world for the past three months, one resounding message is the...
Tags: Guest Blog, business continuity, COVID19,
Maximizing usage of digital collaboration tools, procurement and distribution of necessary hardware and networking equipment,...
Tags: resilience framework, digital collaboration, work from home,
CSS Corp is enabling leading mapping companies to accelerate POI extraction from geotagged images through AI-ML led automation
Tags: AI, geospatial systems, location intelligence,
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