The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...
A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s so...
Tags: Chatbots, superior customer experience, customer journey,
The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...
Tags: Automation, Guest Blog, RPA,
Truckers or truck drivers are the unsung heroes of a nation's economy. The hours and miles they put in to ensure goods are...
Tags: location intelligence, geospatial analytics, location-based services (LBS),
The way we see quality assurance and testing will change forever. The pandemic has brought about a reactive yet deliberate...
Tags: Customer Experience, Digital Transformation, Digital Testing,
Covid-19 and the ensuing lockdown and social distancing stipulations have taken a severe toll on economies, businesses, and...
Tags: IT strategic, Employee Engagement, digital collaboration,
The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...
Tags: Automation, AI Chat Support, conversational AI,
While CSS Corp offers a host of services under GIS, we want to touch upon a specific and essential aspect of this suite. It’s...
Tags: geospatial, geospatial systems, geospatial data,
Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...
Tags: Customer Experience, Chatbots, AI Chat Support,
Recruiters are turning toward Virtual Collaboration platforms that offer 100% mobile experiences during physical distancing...
Tags: HR, sustainable growth, digital workforce,
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