--- title: Seven Limitations of eNPS as an Employee Experience Metric description: "Read the blog about \"Seven Limitations of eNPS as an Employee Experience Metric\"" image: https://blog.movate.com/hubfs/Seven%20Limitations-of-eNPS-as-an-Employee-Experience-Metric.jpg --- [![Movate_Logo-png](https://blog.movate.com/hs-fs/hubfs/Movate_Logo-png.png?width=240&height=100&name=Movate_Logo-png.png)](https://www.csscorp.com) - [Home](https://www.movate.com/) - [About us](https://www.movate.com/about-us/who-we-are/) - [Resources](https://www.movate.com/insights/resource-center/) - [Enquire Now](https://www.movate.com/contact-us/) Guest Contributionsubscribe ### I’d like to learn more about CSS Corp - ## THOUGHT LEADERSHIP BLOGS #### Cogent Views on Technological Developments Driving Business Outcomes - ## FEATURED BLOGS #### Narratives on Technology Issues that Count - ## GUEST BLOGS #### Views and Cues from Global Leaders ###### Disclaimer: Views and products mentioned by guests are not necessarily endorsed by CSS Corp - ## THOUGHT LEADERSHIP BLOGS #### Cogent Views on Technological Developments Driving Business Outcomes - ## FEATURED BLOGS #### Narratives on Technology Issues that Count - ## GUEST BLOGS #### Views and Cues from Global Leaders - [Latest Posts](https://blog.movate.com) - [Featured Blogs](https://blog.csscorp.com/topic/featured-blog#topic) - [Guest Blogs](https://blog.csscorp.com/topic/guest-blog#topic) - [Alliances Blogs](https://blog.csscorp.com/topic/alliances-blog#topic) # Seven Limitations of eNPS as an Employee Experience Metric by XM INSTITUTE / May 08, 2022 Net Promoter® Score (NPS®) is a very popular customer experience (CX) metric. Over the last several years, we’ve seen companies exploring how to use versions of NPS within their employee experience (EX) efforts, often referring to it as eNPS. In the past, we’ve highlighted different ways that EX measurement programs can tap into CX practices. While NPS has had some success in CX, and there is some appeal in using a metric that executives are already familiar with, we **do not** **recommend** it for your EX programs. Using eNPS may seem promising at first, but digging deeper shows that this scoring framework designed for customers may create more challenges than it solves. ![Seven Limitations-of-eNPS-as-an-Employee-Experience-Metric](https://blog.movate.com/hs-fs/hubfs/Seven%20Limitations-of-eNPS-as-an-Employee-Experience-Metric.jpg?width=1920&name=Seven%20Limitations-of-eNPS-as-an-Employee-Experience-Metric.jpg) # How eNPS is used in EX Companies generally apply NPS to EX by using one or both of these measurement questions: - **Employer Brand: ***How likely are you to recommend this company as a great place to work to people you know?* - **Products & Services:  ***How likely are you to recommend this company’s products and services to people you know? * The typical eNPS response option (which is the same for NPS) is an 11-point scale ranging from “0” (not at all likely) to “10” (extremely likely). Respondents are grouped as either detractors (0 to 6), passives (7 or 8), or promoters (9 or 10). eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters, and then multiplied by 100 to turn it into a number.  # **Seven Limitations of eNPS** Assessing employee sentiment with NPS seems simple enough, but below the surface are some important considerations. Here are some limitations that you should factor in when considering the use of eNPS:  1. **Lower reliability of an 11-point scale****.** EX research has consistently shown that scales should ideally range between 5 and 7 points. eNPS’ unique unidimensional 11-point scale makes it difficult for an employee to differentiate between the options, resulting in a hesitance to choose a positive response.  2. **Unlabeled scale points****.** It is best practice in EX to provide descriptors for each numerical scale point. This enhances the clarity of the scale, leading to more valid and reliable results.  NPS provides descriptors at 0 and 10 only, leaving the middle points open to subjective interpretation. 3. **Employees’ NPS biases****.** If an organization uses NPS with customers, then many employees likely understand the interpretation of the scaled responses. Rather than providing accurate feedback, some employees will mindfully pick a response associated with “detractor” or “promoter” in order to make a statement.   4. **Smaller sample sizes, a higher margin of error****.** Most organizations have more customers than employees. Subtracting one survey metric from another (Detractors from Promoters) increases the margin of error. With smaller sample sizes in EX, there is less confidence that the insights are meaningful, as one survey response can have a huge impact on the result. 5. **Existing likelihood to recommend measurements.  **While the NPS scale and scoring are novel to EX, the two eNPS survey items are not. How likely an employee is to recommend the company as a great place to work is a question commonly found in multi-item engagement indexes. How likely employees are to recommend the company’s products and services is a question that is often included in EX surveys as a *driver* of engagement as a cultural indicator of customer-centricity. Introducing eNPS can add unnecessary complexity to EX programs that already tap into these sentiments. 6. **Complex employer-employee relationships.** There is evidence showing that the single NPS can be highly correlated with customer loyalty, but this connection cannot be assumed for employees. Employees often have a more complex relationship with their employer, as compared to a customer. Using a multiple-item scale that is designed for purpose is a more valid and predictive way to measure employee experience.  7. **Limited actionable insights**. Most teams will not be big enough to get meaningful eNPS insights, and grouping responses into three buckets will mask details of team responses. For example, two teams responding at very different points on the scale (1 vs 6) will return the same eNPS score once the calculation is applied, erasing the very different experiences in these teams. And unlike customer NPS programs which rely on open-ended comments to understand drivers, the need for employee anonymity severely limits the use of comments in eNPS. # Recommendation: Use Employee Engagement Questions There is no doubt that asking employees if they would ​​recommend the company’s products and services, or the company as a great place to work, can yield valuable insights. Rather than using eNPS, this type of measurement can be better implemented using existing EX measures that are designed for employee populations.    And while we applaud the attempt to use eNPS to streamline employee surveys, we don’t believe that organizations should cut back to a single engagement measurement. Instead, consider using something like Qualtrics’ three employee engagement questions (which all use a 5-point likert agreement scale): - *I would recommend this company to people I know as a great place to work* - *My work gives me a feeling of personal accomplishment* - *This company motivates me to contribute more than is normally required to complete my work* **The bottom line:** We love practices that transcend CX and EX, but NPS is not one of them. *Dr. Cecelia Herbert, XMP, PsyD, is a Principal Catalyst for Qualtrics XM Institute* *Bruce Temkin, XMP, CCXP, is the Head of Qualtrics XM Institute* *Note: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.*   *Article Copyrights @ [https://www.xminstitute.com/blog/enps-employee-experience-metric/](https://www.xminstitute.com/blog/enps-employee-experience-metric/)* [Customer Experience](https://blog.movate.com/topic/cx), [Guest Blog](https://blog.movate.com/topic/guest-blog) Share - [Tweet](https://twitter.com/share) [0 Comments](https://blog.movate.com/seven-limitations-of-enps-as-an-employee-experience-metric#comments-listing) ![](https://blog.movate.com/hubfs/CSSCorp%20-March2017/Image/author-avatar.png) #### XM INSTITUTE [Previous post](https://blog.movate.com/why-break-gender-bias-in-hiring) [Next post](https://blog.movate.com/css-ondemand-revolutionize-cx-via-css-ondemand-gig-ecosystem) ### Posts by Year - [October 2022 (1)](https://blog.movate.com/archive/2022/10) - [September 2022 (2)](https://blog.movate.com/archive/2022/09) - [August 2022 (3)](https://blog.movate.com/archive/2022/08) - [July 2022 (1)](https://blog.movate.com/archive/2022/07) - [June 2022 (2)](https://blog.movate.com/archive/2022/06) - [May 2022 (4)](https://blog.movate.com/archive/2022/05) - [April 2022 (3)](https://blog.movate.com/archive/2022/04) - [March 2022 (2)](https://blog.movate.com/archive/2022/03) - [February 2022 (4)](https://blog.movate.com/archive/2022/02) - [January 2022 (1)](https://blog.movate.com/archive/2022/01) - [December 2021 (3)](https://blog.movate.com/archive/2021/12) - [November 2021 (1)](https://blog.movate.com/archive/2021/11) - [October 2021 (1)](https://blog.movate.com/archive/2021/10) - [September 2021 (3)](https://blog.movate.com/archive/2021/09) - [August 2021 (3)](https://blog.movate.com/archive/2021/08) - [July 2021 (4)](https://blog.movate.com/archive/2021/07) - [June 2021 (4)](https://blog.movate.com/archive/2021/06) - [May 2021 (3)](https://blog.movate.com/archive/2021/05) - [April 2021 (2)](https://blog.movate.com/archive/2021/04) - [March 2021 (5)](https://blog.movate.com/archive/2021/03) - [February 2021 (3)](https://blog.movate.com/archive/2021/02) - [January 2021 (5)](https://blog.movate.com/archive/2021/01) - [December 2020 (4)](https://blog.movate.com/archive/2020/12) - [November 2020 (4)](https://blog.movate.com/archive/2020/11) - [October 2020 (6)](https://blog.movate.com/archive/2020/10) - [September 2020 (5)](https://blog.movate.com/archive/2020/09) - [August 2020 (5)](https://blog.movate.com/archive/2020/08) - [July 2020 (5)](https://blog.movate.com/archive/2020/07) - [June 2020 (5)](https://blog.movate.com/archive/2020/06) - [May 2020 (4)](https://blog.movate.com/archive/2020/05) - [April 2020 (4)](https://blog.movate.com/archive/2020/04) - [March 2020 (5)](https://blog.movate.com/archive/2020/03) - [February 2020 (4)](https://blog.movate.com/archive/2020/02) - [January 2020 (2)](https://blog.movate.com/archive/2020/01) - [December 2019 (2)](https://blog.movate.com/archive/2019/12) - [November 2019 (3)](https://blog.movate.com/archive/2019/11) - [October 2019 (1)](https://blog.movate.com/archive/2019/10) - [September 2019 (2)](https://blog.movate.com/archive/2019/09) - [August 2019 (2)](https://blog.movate.com/archive/2019/08) - [July 2019 (3)](https://blog.movate.com/archive/2019/07) - [June 2019 (1)](https://blog.movate.com/archive/2019/06) - [April 2019 (3)](https://blog.movate.com/archive/2019/04) - [March 2019 (1)](https://blog.movate.com/archive/2019/03) - [February 2019 (2)](https://blog.movate.com/archive/2019/02) - [January 2019 (3)](https://blog.movate.com/archive/2019/01) - [December 2018 (2)](https://blog.movate.com/archive/2018/12) - [November 2018 (2)](https://blog.movate.com/archive/2018/11) - [October 2018 (3)](https://blog.movate.com/archive/2018/10) - [August 2018 (2)](https://blog.movate.com/archive/2018/08) - [July 2018 (2)](https://blog.movate.com/archive/2018/07) - [June 2018 (4)](https://blog.movate.com/archive/2018/06) - [May 2018 (2)](https://blog.movate.com/archive/2018/05) - [April 2018 (2)](https://blog.movate.com/archive/2018/04) - [March 2018 (2)](https://blog.movate.com/archive/2018/03) - [February 2018 (2)](https://blog.movate.com/archive/2018/02) - [January 2018 (3)](https://blog.movate.com/archive/2018/01) - [December 2017 (3)](https://blog.movate.com/archive/2017/12) - [November 2017 (4)](https://blog.movate.com/archive/2017/11) - [October 2017 (6)](https://blog.movate.com/archive/2017/10) - [September 2017 (5)](https://blog.movate.com/archive/2017/09) - [August 2017 (2)](https://blog.movate.com/archive/2017/08) - [July 2017 (7)](https://blog.movate.com/archive/2017/07) - [June 2017 (3)](https://blog.movate.com/archive/2017/06) - [May 2017 (2)](https://blog.movate.com/archive/2017/05) - [April 2017 (4)](https://blog.movate.com/archive/2017/04) - [March 2017 (4)](https://blog.movate.com/archive/2017/03) - [February 2017 (1)](https://blog.movate.com/archive/2017/02) - [November 2016 (2)](https://blog.movate.com/archive/2016/11) - [October 2016 (5)](https://blog.movate.com/archive/2016/10) - [September 2016 (7)](https://blog.movate.com/archive/2016/09) - [August 2016 (3)](https://blog.movate.com/archive/2016/08) - [July 2016 (4)](https://blog.movate.com/archive/2016/07) - [June 2016 (8)](https://blog.movate.com/archive/2016/06) - [May 2016 (5)](https://blog.movate.com/archive/2016/05) - [April 2016 (4)](https://blog.movate.com/archive/2016/04) - [March 2016 (4)](https://blog.movate.com/archive/2016/03) - [February 2016 (6)](https://blog.movate.com/archive/2016/02) - [January 2016 (4)](https://blog.movate.com/archive/2016/01) - [December 2015 (3)](https://blog.movate.com/archive/2015/12) - [November 2015 (2)](https://blog.movate.com/archive/2015/11) - [October 2015 (5)](https://blog.movate.com/archive/2015/10) - [September 2015 (2)](https://blog.movate.com/archive/2015/09) - [August 2015 (3)](https://blog.movate.com/archive/2015/08) - [May 2015 (2)](https://blog.movate.com/archive/2015/05) - [April 2015 (1)](https://blog.movate.com/archive/2015/04) - [March 2015 (4)](https://blog.movate.com/archive/2015/03) - [February 2015 (6)](https://blog.movate.com/archive/2015/02) - [January 2015 (2)](https://blog.movate.com/archive/2015/01) - [December 2014 (6)](https://blog.movate.com/archive/2014/12) - [November 2014 (5)](https://blog.movate.com/archive/2014/11) - [October 2014 (4)](https://blog.movate.com/archive/2014/10) - [September 2014 (3)](https://blog.movate.com/archive/2014/09) - [August 2014 (4)](https://blog.movate.com/archive/2014/08) - [July 2014 (8)](https://blog.movate.com/archive/2014/07) - [June 2014 (6)](https://blog.movate.com/archive/2014/06) - [May 2014 (6)](https://blog.movate.com/archive/2014/05) - [April 2014 (10)](https://blog.movate.com/archive/2014/04) See all ### Subscribe Here! ### Recent Posts [Manage work-related stress with these 6 tips from Movate](https://blog.movate.com/manage-work-related-stress-with-these-6-tips-from-movate) Neha Jain - Oct 10, 2022 [CSS Corp is now an Innovator in Palo Alto](https://blog.movate.com/css-corp-is-now-an-innovator-in-palo-alto) The CSS Corp Editorial Team - Sep 5, 2022 [CSS Corp becomes a Microsoft Gold Partner to accelerate its digital transformation journey!](https://blog.movate.com/css-corp-becomes-a-microsoft-gold-partner-to-accelerate-its-digital-transformation-journey) The CSS Corp Editorial Team - Sep 2, 2022 [CSS Corp & Ivanti – A Successful Strategic Partnership!](https://blog.movate.com/css-corp-ivanti-a-successful-strategic-partnership) The CSS Corp Editorial Team - Sep 1, 2022 [CSS Corp is now an Adobe Bronze Solution Partner](https://blog.movate.com/css-corp-is-now-an-adobe-bronze-solution-partner) The CSS Corp Editorial Team - Aug 29, 2022 ### Posts by Categories - [Customer Experience (41)](https://blog.movate.com/topic/cx) - [Guest Blog (41)](https://blog.movate.com/topic/guest-blog) - [Thought Leadership (30)](https://blog.movate.com/topic/thought-leadership) - [Analytics (26)](https://blog.movate.com/topic/analytics) - [Tech Support (25)](https://blog.movate.com/topic/tech-support) - [Cloud Services (24)](https://blog.movate.com/topic/cloud-services) - [Marketing (23)](https://blog.movate.com/topic/marketing) - [Featured Blog (22)](https://blog.movate.com/topic/featured-blog) - [Security Services (21)](https://blog.movate.com/topic/security-services) - [AI (15)](https://blog.movate.com/topic/ai) - [Artificial Intelligence (15)](https://blog.movate.com/topic/artificial-intelligence) - [Digital Technology (15)](https://blog.movate.com/topic/digital-technology) - [Digital Transformation (15)](https://blog.movate.com/topic/digital-transformation) - [Automation (14)](https://blog.movate.com/topic/automation) - [Corporate Social Responsibility (11)](https://blog.movate.com/topic/corporate-social-responsibility) - [Infra Services (10)](https://blog.movate.com/topic/infra-services) - [customer support (10)](https://blog.movate.com/topic/customer-support) - [Internet of Things (9)](https://blog.movate.com/topic/internet-of-things) - [Mobility (9)](https://blog.movate.com/topic/mobility) - [customer service (9)](https://blog.movate.com/topic/customer-service) - [Chatbots (8)](https://blog.movate.com/topic/chatbots) - [Customer Satisfaction (8)](https://blog.movate.com/topic/customer-satisfaction) - [Awards and Recognitions (7)](https://blog.movate.com/topic/awards-and-recognitions) - [CSS Corp Awards 2021 (7)](https://blog.movate.com/topic/css-corp-awards-2021) - [Employee Engagement (7)](https://blog.movate.com/topic/employee-engagement) - [Intelligent Automation (7)](https://blog.movate.com/topic/intelligent-automation) - [Movate (7)](https://blog.movate.com/topic/movate) - [Testing Services (7)](https://blog.movate.com/topic/testing-services) - [superior customer experience (7)](https://blog.movate.com/topic/superior-customer-experience) - [Customer Engagement (6)](https://blog.movate.com/topic/customer-engagement) - [Employee Experience (6)](https://blog.movate.com/topic/employee-experience) - [RPA (6)](https://blog.movate.com/topic/rpa) - [alliances-blog (6)](https://blog.movate.com/topic/alliances-blog) - [business continuity (6)](https://blog.movate.com/topic/business-continuity) - [new normal (6)](https://blog.movate.com/topic/new-normal) - [resilience framework (6)](https://blog.movate.com/topic/resilience-framework) - [5G Network Services (5)](https://blog.movate.com/topic/5g-network-services) - [Alliances (5)](https://blog.movate.com/topic/alliances) - [COVID19 (5)](https://blog.movate.com/topic/covid19) - [Predictive Analytics (5)](https://blog.movate.com/topic/predictive-analytics) - [Robotic Process Automation (5)](https://blog.movate.com/topic/robotic-process-automation) - [Social Media (5)](https://blog.movate.com/topic/social-media) - [customer journey (5)](https://blog.movate.com/topic/customer-journey) - [geospatial analytics (5)](https://blog.movate.com/topic/geospatial-analytics) - [geospatial data (5)](https://blog.movate.com/topic/geospatial-data) - [technology (5)](https://blog.movate.com/topic/technology) - [AI Chat Support (4)](https://blog.movate.com/topic/ai-chat-support) - [CIO (4)](https://blog.movate.com/topic/cio) - [CSS Corp (4)](https://blog.movate.com/topic/css-corp) - [CSS Corp employees (4)](https://blog.movate.com/topic/css-corp-employees) - [Cloud Computing (4)](https://blog.movate.com/topic/cloud-computing) - [Dream Companies to Work For by ET Now (4)](https://blog.movate.com/topic/dream-companies-to-work-for-by-et-now) - [IT operations (4)](https://blog.movate.com/topic/it-operations) - [Intelligence (4)](https://blog.movate.com/topic/intelligence) - [Remote Work (4)](https://blog.movate.com/topic/remote-work) - [Retail (4)](https://blog.movate.com/topic/retail) - [augmented reality (4)](https://blog.movate.com/topic/augmented-reality) - [business strategy (4)](https://blog.movate.com/topic/business-strategy) - [contact center (4)](https://blog.movate.com/topic/contact-center) - [conversational AI (4)](https://blog.movate.com/topic/conversational-ai) - [digital workforce (4)](https://blog.movate.com/topic/digital-workforce) - [global technical support services (4)](https://blog.movate.com/topic/global-technical-support-services) - [location intelligence (4)](https://blog.movate.com/topic/location-intelligence) - [location-based services (LBS) (4)](https://blog.movate.com/topic/location-based-services-lbs) - [operational resilience (4)](https://blog.movate.com/topic/operational-resilience) - [technical support for all industries (4)](https://blog.movate.com/topic/technical-support-for-all-industries) - [work from home (4)](https://blog.movate.com/topic/work-from-home) - [100% work from home (3)](https://blog.movate.com/topic/100-work-from-home) - [3D spatial positioning (3)](https://blog.movate.com/topic/3d-spatial-positioning) - [AI-driven automation (3)](https://blog.movate.com/topic/ai-driven-automation) - [Award (3)](https://blog.movate.com/topic/award) - [CSAT scores (3)](https://blog.movate.com/topic/csat-scores) - [CSS Corp Awards 2020 (3)](https://blog.movate.com/topic/css-corp-awards-2020) - [CSS Corp wins Gold (3)](https://blog.movate.com/topic/css-corp-wins-gold) - [Cloud Infrastructure (3)](https://blog.movate.com/topic/cloud-infrastructure) - [Customer Success (3)](https://blog.movate.com/topic/customer-success) - [Data Sciences (3)](https://blog.movate.com/topic/data-sciences) - [GIS (3)](https://blog.movate.com/topic/gis) - [Gold Stevie (3)](https://blog.movate.com/topic/gold-stevie) - [Healthcare Data Analytics (3)](https://blog.movate.com/topic/healthcare-data-analytics) - [Human Resource (3)](https://blog.movate.com/topic/human-resource) - [IT Outsourcing (3)](https://blog.movate.com/topic/it-outsourcing) - [IT industry (3)](https://blog.movate.com/topic/it-industry) - [Innovation (3)](https://blog.movate.com/topic/innovation) - [IoT (3)](https://blog.movate.com/topic/iot) - [Motivational Stories (3)](https://blog.movate.com/topic/motivational-stories) - [Omni Channel Support (3)](https://blog.movate.com/topic/omni-channel-support) - [Virtual Assistant (3)](https://blog.movate.com/topic/virtual-assistant) - [business optimization (3)](https://blog.movate.com/topic/business-optimization) - [cloud adoption (3)](https://blog.movate.com/topic/cloud-adoption) - [cloud migration (3)](https://blog.movate.com/topic/cloud-migration) - [cognitive intelligence (3)](https://blog.movate.com/topic/cognitive-intelligence) - [contact center operations (3)](https://blog.movate.com/topic/contact-center-operations) - [contextual maps (3)](https://blog.movate.com/topic/contextual-maps) - [customer experience services (3)](https://blog.movate.com/topic/customer-experience-services) - [customer intelligence (3)](https://blog.movate.com/topic/customer-intelligence) - [cx strategy (3)](https://blog.movate.com/topic/cx-strategy) - [cybersecurity (3)](https://blog.movate.com/topic/cybersecurity) - [digital customer experience (3)](https://blog.movate.com/topic/digital-customer-experience) - [geospatial systems (3)](https://blog.movate.com/topic/geospatial-systems) - [location intelligence data (3)](https://blog.movate.com/topic/location-intelligence-data) - [net promoter score (3)](https://blog.movate.com/topic/net-promoter-score) - [omnichannel (3)](https://blog.movate.com/topic/omnichannel) - [personalization (3)](https://blog.movate.com/topic/personalization) - [trends (3)](https://blog.movate.com/topic/trends) - [working from home (3)](https://blog.movate.com/topic/working-from-home) - [AI-driven CX (2)](https://blog.movate.com/topic/ai-driven-cx) - [AI-driven analysis (2)](https://blog.movate.com/topic/ai-driven-analysis) - [Analytics Dashboard (2)](https://blog.movate.com/topic/analytics-dashboard) - [Applications (2)](https://blog.movate.com/topic/applications) - [Awards (2)](https://blog.movate.com/topic/awards) - [Big Data Analytics (2)](https://blog.movate.com/topic/big-data-analytics) - [Bigdata (2)](https://blog.movate.com/topic/bigdata) - [Brand Strategy (2)](https://blog.movate.com/topic/brand-strategy) - [Business outcomes (2)](https://blog.movate.com/topic/business-outcomes) - [CSS OnDemand (2)](https://blog.movate.com/topic/css-ondemand) - [CX innovation (2)](https://blog.movate.com/topic/cx-innovation) - [Chat Support (2)](https://blog.movate.com/topic/chat-support) - [Cloud Contact Center (2)](https://blog.movate.com/topic/cloud-contact-center) - [Contact Center Management (2)](https://blog.movate.com/topic/contact-center-management) - [Conversational Intelligence (2)](https://blog.movate.com/topic/conversational-intelligence) - [Deep Healthcare Analytics (2)](https://blog.movate.com/topic/deep-healthcare-analytics) - [Digital CX platform (2)](https://blog.movate.com/topic/digital-cx-platform) - [Digital Commerce (2)](https://blog.movate.com/topic/digital-commerce) - [Digital Ecosystem (2)](https://blog.movate.com/topic/digital-ecosystem) - [Digital Experience Strategy (2)](https://blog.movate.com/topic/digital-experience-strategy) - [Digital Infrastructure (2)](https://blog.movate.com/topic/digital-infrastructure) - [Digital Testing (2)](https://blog.movate.com/topic/digital-testing) - [Digital culture (2)](https://blog.movate.com/topic/digital-culture) - [Exemplary Leadership (2)](https://blog.movate.com/topic/exemplary-leadership) - [HR (2)](https://blog.movate.com/topic/hr) - [HR strategy (2)](https://blog.movate.com/topic/hr-strategy) - [Healthcare (2)](https://blog.movate.com/topic/healthcare) - [IT Environment (2)](https://blog.movate.com/topic/it-environment) - [IT Value (2)](https://blog.movate.com/topic/it-value) - [IT service provider (2)](https://blog.movate.com/topic/it-service-provider) - [IT strategic (2)](https://blog.movate.com/topic/it-strategic) - [Infrastructure Operations (2)](https://blog.movate.com/topic/infrastructure-operations) - [KPI (2)](https://blog.movate.com/topic/kpi) - [Logistics (2)](https://blog.movate.com/topic/logistics) - [Move from 4G to 5G services (2)](https://blog.movate.com/topic/move-from-4g-to-5g-services) - [POI data (2)](https://blog.movate.com/topic/poi-data) - [ROI (2)](https://blog.movate.com/topic/roi) - [Security (2)](https://blog.movate.com/topic/security) - [Self Service Ecosystem (2)](https://blog.movate.com/topic/self-service-ecosystem) - [Top 10 Blogs (2)](https://blog.movate.com/topic/top-10-blogs) - [Top 10 Technology Blogs (2)](https://blog.movate.com/topic/top-10-technology-blogs) - [Virtual Reality (2)](https://blog.movate.com/topic/virtual-reality) - [Work From Anywhere (2)](https://blog.movate.com/topic/work-from-anywhere) - [Workforce Engagement Management (WEM) (2)](https://blog.movate.com/topic/workforce-engagement-management-wem) - [Workplace Automation (2)](https://blog.movate.com/topic/workplace-automation) - [actionable insights (2)](https://blog.movate.com/topic/actionable-insights) - [advanced analytics (2)](https://blog.movate.com/topic/advanced-analytics) - [agent support (2)](https://blog.movate.com/topic/agent-support) - [carbon footprint (2)](https://blog.movate.com/topic/carbon-footprint) - [cheer framework (2)](https://blog.movate.com/topic/cheer-framework) - [chief information security officer (2)](https://blog.movate.com/topic/chief-information-security-officer) - [ciso (2)](https://blog.movate.com/topic/ciso) - [cloud security (2)](https://blog.movate.com/topic/cloud-security) - [cognitive customer experience (2)](https://blog.movate.com/topic/cognitive-customer-experience) - [covid-19 (2)](https://blog.movate.com/topic/covid-19) - [customer 360 (2)](https://blog.movate.com/topic/customer-360) - [customer experience (2)](https://blog.movate.com/topic/customer-experience) - [customer-centricity (2)](https://blog.movate.com/topic/customer-centricity) - [data analytics suite (2)](https://blog.movate.com/topic/data-analytics-suite) - [data-driven insight (2)](https://blog.movate.com/topic/data-driven-insight) - [data-driven security (2)](https://blog.movate.com/topic/data-driven-security) - [deep learning (2)](https://blog.movate.com/topic/deep-learning) - [digital collaboration (2)](https://blog.movate.com/topic/digital-collaboration) - [digital hiring strategy (2)](https://blog.movate.com/topic/digital-hiring-strategy) - [digital innovation (2)](https://blog.movate.com/topic/digital-innovation) - [digital-led support (2)](https://blog.movate.com/topic/digital-led-support) - [digitization (2)](https://blog.movate.com/topic/digitization) - [employee first (2)](https://blog.movate.com/topic/employee-first) - [employee satisfaction (2)](https://blog.movate.com/topic/employee-satisfaction) - [geo-tagging (2)](https://blog.movate.com/topic/geo-tagging) - [geospatial (2)](https://blog.movate.com/topic/geospatial) - [help desk (2)](https://blog.movate.com/topic/help-desk) - [hiring (2)](https://blog.movate.com/topic/hiring) - [hyper-automation (2)](https://blog.movate.com/topic/hyper-automation) - [infrastructure (2)](https://blog.movate.com/topic/infrastructure) - [leadership (2)](https://blog.movate.com/topic/leadership) - [leadership award (2)](https://blog.movate.com/topic/leadership-award) - [managed services provider (2)](https://blog.movate.com/topic/managed-services-provider) - [map localization (2)](https://blog.movate.com/topic/map-localization) - [metrics (2)](https://blog.movate.com/topic/metrics) - [mobility services (2)](https://blog.movate.com/topic/mobility-services) - [natural language processing (2)](https://blog.movate.com/topic/natural-language-processing) - [operational efficiency (2)](https://blog.movate.com/topic/operational-efficiency) - [organizational strategy (2)](https://blog.movate.com/topic/organizational-strategy) - [performance indicators (2)](https://blog.movate.com/topic/performance-indicators) - [public cloud (2)](https://blog.movate.com/topic/public-cloud) - [regional technical support services (2)](https://blog.movate.com/topic/regional-technical-support-services) - [resilience (2)](https://blog.movate.com/topic/resilience) - [social distancing (2)](https://blog.movate.com/topic/social-distancing) - [strategic goals (2)](https://blog.movate.com/topic/strategic-goals) - [subscription-based services (2)](https://blog.movate.com/topic/subscription-based-services) - [sustainability (2)](https://blog.movate.com/topic/sustainability) - [sustainable growth (2)](https://blog.movate.com/topic/sustainable-growth) - [talent acquisition (2)](https://blog.movate.com/topic/talent-acquisition) - [technology vendors (2)](https://blog.movate.com/topic/technology-vendors) - [virtual collaboration (2)](https://blog.movate.com/topic/virtual-collaboration) - [women in rpa (2)](https://blog.movate.com/topic/women-in-rpa) - [women in tech (2)](https://blog.movate.com/topic/women-in-tech) - [women leaders (2)](https://blog.movate.com/topic/women-leaders) - [work life balance (2)](https://blog.movate.com/topic/work-life-balance) - [#BreakGenderBias (1)](https://blog.movate.com/topic/breakgenderbias) - [2018 Trends Impacting Digital Infrastructure (1)](https://blog.movate.com/topic/2018-trends-impacting-digital-infrastructure) - [2019 Tech Ascension Awards (1)](https://blog.movate.com/topic/2019-tech-ascension-awards) - [2020 Awards (1)](https://blog.movate.com/topic/2020-awards) - [50th International Award (1)](https://blog.movate.com/topic/50th-international-award) - [5th Annual Pillar World Awards (1)](https://blog.movate.com/topic/5th-annual-pillar-world-awards) - [AI Algorithms (1)](https://blog.movate.com/topic/ai-algorithms) - [AI in Contact Center (1)](https://blog.movate.com/topic/ai-in-contact-center) - [AI security (1)](https://blog.movate.com/topic/ai-security) - [AR in tech support (1)](https://blog.movate.com/topic/ar-in-tech-support) - [AR-based support (1)](https://blog.movate.com/topic/ar-based-support) - [AWS (1)](https://blog.movate.com/topic/aws) - [Active Insights (1)](https://blog.movate.com/topic/active-insights) - [All-in-One (1)](https://blog.movate.com/topic/all-in-one) - [Application Services (1)](https://blog.movate.com/topic/application-services) - [Application Testing Management (1)](https://blog.movate.com/topic/application-testing-management) - [As-a-service economy (1)](https://blog.movate.com/topic/as-a-service-economy) - [Aspire To Fly (1)](https://blog.movate.com/topic/aspire-to-fly) - [Awards2021 (1)](https://blog.movate.com/topic/awards2021) - [BIG Innovation Awards 2020 (1)](https://blog.movate.com/topic/big-innovation-awards-2020) - [BPO Organization of the Year (1)](https://blog.movate.com/topic/bpo-organization-of-the-year) - [Best Management Team (1)](https://blog.movate.com/topic/best-management-team) - [Best of the Best Thought Leadership (1)](https://blog.movate.com/topic/best-of-the-best-thought-leadership) - [Bots (1)](https://blog.movate.com/topic/bots) - [Bridge (1)](https://blog.movate.com/topic/bridge) - [Business Operations (1)](https://blog.movate.com/topic/business-operations) - [Business in the New Normal (1)](https://blog.movate.com/topic/business-in-the-new-normal) - [Business service desk (1)](https://blog.movate.com/topic/business-service-desk) - [CCaaS (1)](https://blog.movate.com/topic/ccaas) - [CEO (1)](https://blog.movate.com/topic/ceo) - [CICD (1)](https://blog.movate.com/topic/cicd) - [CMO (1)](https://blog.movate.com/topic/cmo) - [CRM (1)](https://blog.movate.com/topic/crm) - [CSS Contelli (1)](https://blog.movate.com/topic/css-contelli) - [CSS Corp Awards 2022 (1)](https://blog.movate.com/topic/css-corp-awards-2022) - [CSS Corp Costa Rica (1)](https://blog.movate.com/topic/css-corp-costa-rica) - [CSS Corp Ranked 6th Globally (1)](https://blog.movate.com/topic/css-corp-ranked-6th-globally) - [CSS Corp's Digital Assurance Solution (1)](https://blog.movate.com/topic/css-corps-digital-assurance-solution) - [CSS Corp's KYRA (1)](https://blog.movate.com/topic/css-corps-kyra) - [CSS Corp's playbook (1)](https://blog.movate.com/topic/css-corps-playbook) - [CSS EDISON (1)](https://blog.movate.com/topic/css-edison) - [CTO (1)](https://blog.movate.com/topic/cto) - [CX transformation (1)](https://blog.movate.com/topic/cx-transformation) - [CXO of the Year (1)](https://blog.movate.com/topic/cxo-of-the-year) - [CXaaS (1)](https://blog.movate.com/topic/cxaas) - [Call Centre Industry (1)](https://blog.movate.com/topic/call-centre-industry) - [Chief Technology Officer (1)](https://blog.movate.com/topic/chief-technology-officer) - [Cloud Application (1)](https://blog.movate.com/topic/cloud-application) - [Cloud Computing Trends 2020 (1)](https://blog.movate.com/topic/cloud-computing-trends-2020) - [Cloud Solutions (1)](https://blog.movate.com/topic/cloud-solutions) - [Cloud benefits (1)](https://blog.movate.com/topic/cloud-benefits) - [Cloud environment (1)](https://blog.movate.com/topic/cloud-environment) - [Company of the Year - IT Services (1)](https://blog.movate.com/topic/company-of-the-year-it-services) - [Consumer Loyalty (1)](https://blog.movate.com/topic/consumer-loyalty) - [Consumer behavior (1)](https://blog.movate.com/topic/consumer-behavior) - [Contact Center of the Year (1)](https://blog.movate.com/topic/contact-center-of-the-year) - [Continuous Testing (1)](https://blog.movate.com/topic/continuous-testing) - [Costa Rica (1)](https://blog.movate.com/topic/costa-rica) - [CruiseBoard (1)](https://blog.movate.com/topic/cruiseboard) - [Customer Buying Journey (1)](https://blog.movate.com/topic/customer-buying-journey) - [Customer Care (1)](https://blog.movate.com/topic/customer-care) - [Customer Effort Score (1)](https://blog.movate.com/topic/customer-effort-score) - [Customer Sales and Customer Service World 2020 (1)](https://blog.movate.com/topic/customer-sales-and-customer-service-world-2020) - [Customer Service Organization (1)](https://blog.movate.com/topic/customer-service-organization) - [Customer Support in the Gaming Industry (1)](https://blog.movate.com/topic/customer-support-in-the-gaming-industry) - [Delivery Director (1)](https://blog.movate.com/topic/delivery-director) - [DevOps (1)](https://blog.movate.com/topic/devops) - [Digital Acceleration (1)](https://blog.movate.com/topic/digital-acceleration) - [Digital Assets (1)](https://blog.movate.com/topic/digital-assets) - [Digital Assistants (1)](https://blog.movate.com/topic/digital-assistants) - [Digital Infrastructure Operations (1)](https://blog.movate.com/topic/digital-infrastructure-operations) - [Digital Support (1)](https://blog.movate.com/topic/digital-support) - [Digital Transaction (1)](https://blog.movate.com/topic/digital-transaction) - [Digital co-workers (1)](https://blog.movate.com/topic/digital-co-workers) - [Digital infrastructure technology (1)](https://blog.movate.com/topic/digital-infrastructure-technology) - [Digital-first Strategy (1)](https://blog.movate.com/topic/digital-first-strategy) - [Director (1)](https://blog.movate.com/topic/director) - [ESG (1)](https://blog.movate.com/topic/esg) - [Edge Computing Services (1)](https://blog.movate.com/topic/edge-computing-services) - [Emerging technologies for 5G systems (1)](https://blog.movate.com/topic/emerging-technologies-for-5g-systems) - [Enterprise (1)](https://blog.movate.com/topic/enterprise) - [Enterprise Cloud (1)](https://blog.movate.com/topic/enterprise-cloud) - [Enterprise IT (1)](https://blog.movate.com/topic/enterprise-it) - [Exemplary Resilience (1)](https://blog.movate.com/topic/exemplary-resilience) - [FeatherTouch (1)](https://blog.movate.com/topic/feathertouch) - [Financial Industry (1)](https://blog.movate.com/topic/financial-industry) - [Forrester (1)](https://blog.movate.com/topic/forrester) - [Forrester Now Tech (1)](https://blog.movate.com/topic/forrester-now-tech) - [Future of Work (1)](https://blog.movate.com/topic/future-of-work) - [GIS data services (1)](https://blog.movate.com/topic/gis-data-services) - [GIS implementation (1)](https://blog.movate.com/topic/gis-implementation) - [GIS technology (1)](https://blog.movate.com/topic/gis-technology) - [GOLD at 2020 Globee Awards (1)](https://blog.movate.com/topic/gold-at-2020-globee-awards) - [Game Testing (1)](https://blog.movate.com/topic/game-testing) - [Gamers as support agents (1)](https://blog.movate.com/topic/gamers-as-support-agents) - [Gamification (1)](https://blog.movate.com/topic/gamification) - [Gaming Customer Services (1)](https://blog.movate.com/topic/gaming-customer-services) - [Gig Ecosystem (1)](https://blog.movate.com/topic/gig-ecosystem) - [Gig Platforms (1)](https://blog.movate.com/topic/gig-platforms) - [Gig Workers (1)](https://blog.movate.com/topic/gig-workers) - [Global Healthcare Analytics (1)](https://blog.movate.com/topic/global-healthcare-analytics) - [Gold in Golden Bridge Awards 2019 (1)](https://blog.movate.com/topic/gold-in-golden-bridge-awards-2019) - [Golden Globe Tigers Awards 2022 (1)](https://blog.movate.com/topic/golden-globe-tigers-awards-2022) - [HfS Research Top 10 Digital Associate Services (1)](https://blog.movate.com/topic/hfs-research-top-10-digital-associate-services) - [Human Intelligence (1)](https://blog.movate.com/topic/human-intelligence) - [ICT Academy (1)](https://blog.movate.com/topic/ict-academy) - [IT Support (1)](https://blog.movate.com/topic/it-support) - [IT professionals (1)](https://blog.movate.com/topic/it-professionals) - [ImpacToons (1)](https://blog.movate.com/topic/impactoons) - [Innovation Capability (1)](https://blog.movate.com/topic/innovation-capability) - [Inspiring Stories (1)](https://blog.movate.com/topic/inspiring-stories) - [Intelligence Process Automation (1)](https://blog.movate.com/topic/intelligence-process-automation) - [Intelligent Technology (1)](https://blog.movate.com/topic/intelligent-technology) - [Interview (1)](https://blog.movate.com/topic/interview) - [IoT Sensors (1)](https://blog.movate.com/topic/iot-sensors) - [Lab-as-a-Service (1)](https://blog.movate.com/topic/lab-as-a-service) - [Leader in NelsonHall CX Services (1)](https://blog.movate.com/topic/leader-in-nelsonhall-cx-services) - [Live Chat Support (1)](https://blog.movate.com/topic/live-chat-support) - [ML Algorithms (1)](https://blog.movate.com/topic/ml-algorithms) - [Massive Open Online Courses (MOOC) (1)](https://blog.movate.com/topic/massive-open-online-courses-mooc) - [Metaheuristic (1)](https://blog.movate.com/topic/metaheuristic) - [Metaheuristic Optimization (1)](https://blog.movate.com/topic/metaheuristic-optimization) - [Metaheuristic Optimization Algorithms (1)](https://blog.movate.com/topic/metaheuristic-optimization-algorithms) - [Mobile (1)](https://blog.movate.com/topic/mobile) - [Mobile Security (1)](https://blog.movate.com/topic/mobile-security) - [Modern Application Development (1)](https://blog.movate.com/topic/modern-application-development) - [Most Admired IT Company of the Year (1)](https://blog.movate.com/topic/most-admired-it-company-of-the-year) - [NEAT Assessment 2020 (1)](https://blog.movate.com/topic/neat-assessment-2020) - [NFV Automation (1)](https://blog.movate.com/topic/nfv-automation) - [NelsonHall (1)](https://blog.movate.com/topic/nelsonhall) - [Network Deployment Services (1)](https://blog.movate.com/topic/network-deployment-services) - [Network Engineer Trainer (1)](https://blog.movate.com/topic/network-engineer-trainer) - [Network Services (1)](https://blog.movate.com/topic/network-services) - [Network Slicing Solutions (1)](https://blog.movate.com/topic/network-slicing-solutions) - [Next generation 5G technology (1)](https://blog.movate.com/topic/next-generation-5g-technology) - [Outcome-based engagements (1)](https://blog.movate.com/topic/outcome-based-engagements) - [Outlook 2020 (1)](https://blog.movate.com/topic/outlook-2020) - [Performance Testing (1)](https://blog.movate.com/topic/performance-testing) - [Platinum Sponsor (1)](https://blog.movate.com/topic/platinum-sponsor) - [Productivity (1)](https://blog.movate.com/topic/productivity) - [QA (1)](https://blog.movate.com/topic/qa) - [Qualtrics (1)](https://blog.movate.com/topic/qualtrics) - [Quick Primer on Metaheuristic Algorithms (1)](https://blog.movate.com/topic/quick-primer-on-metaheuristic-algorithms) - [Research (1)](https://blog.movate.com/topic/research) - [Robots (1)](https://blog.movate.com/topic/robots) - [SOC (security operations centers) (1)](https://blog.movate.com/topic/soc-security-operations-centers) - [SaaS (1)](https://blog.movate.com/topic/saas) - [Service Provider Partnership (1)](https://blog.movate.com/topic/service-provider-partnership) - [Software Games (1)](https://blog.movate.com/topic/software-games) - [Software Testing (1)](https://blog.movate.com/topic/software-testing) - [Solutions Playbook (1)](https://blog.movate.com/topic/solutions-playbook) - [Spatial Analytics (1)](https://blog.movate.com/topic/spatial-analytics) - [TSW Live! Virtual Event 2020 (1)](https://blog.movate.com/topic/tsw-live-virtual-event-2020) - [Task Automation (1)](https://blog.movate.com/topic/task-automation) - [Tech Support Blogs 2018 (1)](https://blog.movate.com/topic/tech-support-blogs-2018) - [Telecom (1)](https://blog.movate.com/topic/telecom) - [Telecom & Media (1)](https://blog.movate.com/topic/telecom-media) - [Test Automation (1)](https://blog.movate.com/topic/test-automation) - [Testing (1)](https://blog.movate.com/topic/testing) - [Thrive in the New Normal 2020 (1)](https://blog.movate.com/topic/thrive-in-the-new-normal-2020) - [Top 25 Blogs 2020 (1)](https://blog.movate.com/topic/top-25-blogs-2020) - [Top CSS Corp 10 Blogs 2019 (1)](https://blog.movate.com/topic/top-css-corp-10-blogs-2019) - [Trends in digital infrastructure services (1)](https://blog.movate.com/topic/trends-in-digital-infrastructure-services) - [UX testing (1)](https://blog.movate.com/topic/ux-testing) - [Video Game Support Services (1)](https://blog.movate.com/topic/video-game-support-services) - [Virtual Hiring (1)](https://blog.movate.com/topic/virtual-hiring) - [Virtual Workforce (1)](https://blog.movate.com/topic/virtual-workforce) - [Virtual Xperience (1)](https://blog.movate.com/topic/virtual-xperience) - [WFH (1)](https://blog.movate.com/topic/wfh) - [Workplace Culture (1)](https://blog.movate.com/topic/workplace-culture) - [agent amplification (1)](https://blog.movate.com/topic/agent-amplification) - [ai consultancies (1)](https://blog.movate.com/topic/ai-consultancies) - [application oriented mindset (1)](https://blog.movate.com/topic/application-oriented-mindset) - [asia pacific (1)](https://blog.movate.com/topic/asia-pacific) - [auto (1)](https://blog.movate.com/topic/auto) - [automotive (1)](https://blog.movate.com/topic/automotive) - [autonomousvehicles (1)](https://blog.movate.com/topic/autonomousvehicles) - [award-winning cloud platform (1)](https://blog.movate.com/topic/award-winning-cloud-platform) - [blockchain (1)](https://blog.movate.com/topic/blockchain) - [business continuity planning (1)](https://blog.movate.com/topic/business-continuity-planning) - [business productivity (1)](https://blog.movate.com/topic/business-productivity) - [carbon emission reduction (1)](https://blog.movate.com/topic/carbon-emission-reduction) - [change management (1)](https://blog.movate.com/topic/change-management) - [client communication (1)](https://blog.movate.com/topic/client-communication) - [client servicing (1)](https://blog.movate.com/topic/client-servicing) - [client specific engagement (1)](https://blog.movate.com/topic/client-specific-engagement) - [climate change (1)](https://blog.movate.com/topic/climate-change) - [cloud (1)](https://blog.movate.com/topic/cloud) - [cloud-based tools (1)](https://blog.movate.com/topic/cloud-based-tools) - [cognitive CRM (1)](https://blog.movate.com/topic/cognitive-crm) - [cognitive analytics (1)](https://blog.movate.com/topic/cognitive-analytics) - [collaboration (1)](https://blog.movate.com/topic/collaboration) - [commerce industry (1)](https://blog.movate.com/topic/commerce-industry) - [competitive differentiation (1)](https://blog.movate.com/topic/competitive-differentiation) - [computer programming (1)](https://blog.movate.com/topic/computer-programming) - [consumer experience (1)](https://blog.movate.com/topic/consumer-experience) - [contextual intelligence (1)](https://blog.movate.com/topic/contextual-intelligence) - [contextualisation (1)](https://blog.movate.com/topic/contextualisation) - [conversational commerce (1)](https://blog.movate.com/topic/conversational-commerce) - [coronavirus (1)](https://blog.movate.com/topic/coronavirus) - [customer expectations (1)](https://blog.movate.com/topic/customer-expectations) - [customer experience transformation (1)](https://blog.movate.com/topic/customer-experience-transformation) - [customer loyalty (1)](https://blog.movate.com/topic/customer-loyalty) - [customer mapping (1)](https://blog.movate.com/topic/customer-mapping) - [customer service representative (1)](https://blog.movate.com/topic/customer-service-representative) - [cx trends (1)](https://blog.movate.com/topic/cx-trends) - [cxtrends (1)](https://blog.movate.com/topic/cxtrends) - [cyber criminology (1)](https://blog.movate.com/topic/cyber-criminology) - [cyber-attacks (1)](https://blog.movate.com/topic/cyber-attacks) - [data (1)](https://blog.movate.com/topic/data) - [data extraction (1)](https://blog.movate.com/topic/data-extraction) - [demographics (1)](https://blog.movate.com/topic/demographics) - [differentiated pricing models (1)](https://blog.movate.com/topic/differentiated-pricing-models) - [digital (1)](https://blog.movate.com/topic/digital) - [digital first (1)](https://blog.movate.com/topic/digital-first) - [digital framework (1)](https://blog.movate.com/topic/digital-framework) - [digital recruitment (1)](https://blog.movate.com/topic/digital-recruitment) - [digital skilling (1)](https://blog.movate.com/topic/digital-skilling) - [digital worker (1)](https://blog.movate.com/topic/digital-worker) - [digital worker automation platform (1)](https://blog.movate.com/topic/digital-worker-automation-platform) - [diversity (1)](https://blog.movate.com/topic/diversity) - [diversity and inclusion (1)](https://blog.movate.com/topic/diversity-and-inclusion) - [e-commerce trends 2021 (1)](https://blog.movate.com/topic/e-commerce-trends-2021) - [emerging technologies (1)](https://blog.movate.com/topic/emerging-technologies) - [employee advancement (1)](https://blog.movate.com/topic/employee-advancement) - [employee participation (1)](https://blog.movate.com/topic/employee-participation) - [employee retention (1)](https://blog.movate.com/topic/employee-retention) - [employee skilling (1)](https://blog.movate.com/topic/employee-skilling) - [enterprise architecture (1)](https://blog.movate.com/topic/enterprise-architecture) - [enterprise support (1)](https://blog.movate.com/topic/enterprise-support) - [environment (1)](https://blog.movate.com/topic/environment) - [facial recognition (1)](https://blog.movate.com/topic/facial-recognition) - [finance controller (1)](https://blog.movate.com/topic/finance-controller) - [gaming customer support (1)](https://blog.movate.com/topic/gaming-customer-support) - [gen z (1)](https://blog.movate.com/topic/gen-z) - [geographic information system (1)](https://blog.movate.com/topic/geographic-information-system) - [glass ceiling (1)](https://blog.movate.com/topic/glass-ceiling) - [global warming (1)](https://blog.movate.com/topic/global-warming) - [governance (1)](https://blog.movate.com/topic/governance) - [growth (1)](https://blog.movate.com/topic/growth) - [health (1)](https://blog.movate.com/topic/health) - [hyperscaler (1)](https://blog.movate.com/topic/hyperscaler) - [implementation (1)](https://blog.movate.com/topic/implementation) - [inclusion (1)](https://blog.movate.com/topic/inclusion) - [innovation labs (1)](https://blog.movate.com/topic/innovation-labs) - [insights (1)](https://blog.movate.com/topic/insights) - [intelligent routing (1)](https://blog.movate.com/topic/intelligent-routing) - [it infrastructure (1)](https://blog.movate.com/topic/it-infrastructure) - [key performance indicators (1)](https://blog.movate.com/topic/key-performance-indicators) - [language creation (1)](https://blog.movate.com/topic/language-creation) - [language transformation (1)](https://blog.movate.com/topic/language-transformation) - [language understanding (1)](https://blog.movate.com/topic/language-understanding) - [leadershipaward (1)](https://blog.movate.com/topic/leadershipaward) - [learning and development program (1)](https://blog.movate.com/topic/learning-and-development-program) - [linear pricing models (1)](https://blog.movate.com/topic/linear-pricing-models) - [linguistic AI (1)](https://blog.movate.com/topic/linguistic-ai) - [live chat (1)](https://blog.movate.com/topic/live-chat) - [machine learning (1)](https://blog.movate.com/topic/machine-learning) - [machine vision (1)](https://blog.movate.com/topic/machine-vision) - [marketing goals (1)](https://blog.movate.com/topic/marketing-goals) - [medical devices (1)](https://blog.movate.com/topic/medical-devices) - [mmsp (1)](https://blog.movate.com/topic/mmsp) - [mobile apps (1)](https://blog.movate.com/topic/mobile-apps) - [monitoring (1)](https://blog.movate.com/topic/monitoring) - [multicloud (1)](https://blog.movate.com/topic/multicloud) - [network planning (1)](https://blog.movate.com/topic/network-planning) - [non-linear pricing models (1)](https://blog.movate.com/topic/non-linear-pricing-models) - [offshore capabilities (1)](https://blog.movate.com/topic/offshore-capabilities) - [on-demand infrastructure (1)](https://blog.movate.com/topic/on-demand-infrastructure) - [on-premise (1)](https://blog.movate.com/topic/on-premise) - [online collaboration (1)](https://blog.movate.com/topic/online-collaboration) - [online experience (1)](https://blog.movate.com/topic/online-experience) - [operational expertise (1)](https://blog.movate.com/topic/operational-expertise) - [outsourcing (1)](https://blog.movate.com/topic/outsourcing) - [partner (1)](https://blog.movate.com/topic/partner) - [passion (1)](https://blog.movate.com/topic/passion) - [people-first (1)](https://blog.movate.com/topic/people-first) - [post-pandemic business (1)](https://blog.movate.com/topic/post-pandemic-business) - [predictive modeling (1)](https://blog.movate.com/topic/predictive-modeling) - [predictive personalization (1)](https://blog.movate.com/topic/predictive-personalization) - [privacy (1)](https://blog.movate.com/topic/privacy) - [private cloud (1)](https://blog.movate.com/topic/private-cloud) - [product lifecycle management (1)](https://blog.movate.com/topic/product-lifecycle-management) - [product recommendation (1)](https://blog.movate.com/topic/product-recommendation) - [public healthcare system (1)](https://blog.movate.com/topic/public-healthcare-system) - [quality assurance (1)](https://blog.movate.com/topic/quality-assurance) - [quantum computing (1)](https://blog.movate.com/topic/quantum-computing) - [re-skilling (1)](https://blog.movate.com/topic/re-skilling) - [remote training (1)](https://blog.movate.com/topic/remote-training) - [remote workforce model (1)](https://blog.movate.com/topic/remote-workforce-model) - [retail analytics (1)](https://blog.movate.com/topic/retail-analytics) - [retail ecommerce (1)](https://blog.movate.com/topic/retail-ecommerce) - [route optimization (1)](https://blog.movate.com/topic/route-optimization) - [security best practices (1)](https://blog.movate.com/topic/security-best-practices) - [security operations (1)](https://blog.movate.com/topic/security-operations) - [security threat (1)](https://blog.movate.com/topic/security-threat) - [service desk (1)](https://blog.movate.com/topic/service-desk) - [single-view of customer (1)](https://blog.movate.com/topic/single-view-of-customer) - [social (1)](https://blog.movate.com/topic/social) - [social commerce (1)](https://blog.movate.com/topic/social-commerce) - [social media customer service (1)](https://blog.movate.com/topic/social-media-customer-service) - [software market (1)](https://blog.movate.com/topic/software-market) - [speech analytics (1)](https://blog.movate.com/topic/speech-analytics) - [speech to text (1)](https://blog.movate.com/topic/speech-to-text) - [strategic alliances (1)](https://blog.movate.com/topic/strategic-alliances) - [symbiotic process (1)](https://blog.movate.com/topic/symbiotic-process) - [system integrators (1)](https://blog.movate.com/topic/system-integrators) - [talent retention (1)](https://blog.movate.com/topic/talent-retention) - [tech industry (1)](https://blog.movate.com/topic/tech-industry) - [telecommunications (1)](https://blog.movate.com/topic/telecommunications) - [telehealth (1)](https://blog.movate.com/topic/telehealth) - [testing and development (1)](https://blog.movate.com/topic/testing-and-development) - [text analytics (1)](https://blog.movate.com/topic/text-analytics) - [top tech trends this year (1)](https://blog.movate.com/topic/top-tech-trends-this-year) - [transform shopping experience (1)](https://blog.movate.com/topic/transform-shopping-experience) - [transliteration (1)](https://blog.movate.com/topic/transliteration) - [transportation (1)](https://blog.movate.com/topic/transportation) - [trends2022 (1)](https://blog.movate.com/topic/trends2022) - [unified management experience (1)](https://blog.movate.com/topic/unified-management-experience) - [virtual session (1)](https://blog.movate.com/topic/virtual-session) - [vision technology (1)](https://blog.movate.com/topic/vision-technology) - [voice commerce (1)](https://blog.movate.com/topic/voice-commerce) - [wearable (1)](https://blog.movate.com/topic/wearable) - [workforce trends in 2022 (1)](https://blog.movate.com/topic/workforce-trends-in-2022) - [workspace solutions (1)](https://blog.movate.com/topic/workspace-solutions) See all ## Reach Us Thank you for reading CSS Corp Blog. The best way to reach us would be to fill the form below and we will get back to you. ![reach-us](https://blog.movate.com/hs-fs/hubfs/reach-us.png?width=512&height=512&name=reach-us.png) - [Home](https://www.movate.com/) - [About us](https://www.movate.com/about-us/who-we-are/) - [Resources](https://www.movate.com/insights/resource-center/) - [Enquire Now](https://www.movate.com/contact-us/) - Resources - Blog - Case Studies ![CSS Corp | Global Leaders in IT Services & Tech Support Solutions](https://www.csscorp.com/wp-content/uploads/2017/01/logo-original.png) - - - - - - © 2020 CSS Corp All Rights Reserved - [info@csscorp.com](mailto:info@csscorp.com)