The past few months have called into question the traditional ideas of what constitutes business and how to do it “right”. What a...
Tags: customer experience services, Digital Commerce, Digital-first Strategy,
Every organization, at some point, will be faced with a crisis. It may be something particular to the company – or as is the case...
Tags: Exemplary Resilience, 5th Annual Pillar World Awards, CSS Corp Awards 2020
2020 was a black swan year 2020 for organizations across the globe; but amidst the challenges, we learnt how to adapt and grow....
Tags: BPO Organization of the Year, CXO of the Year, Exemplary Leadership,
Bienvenidos Costa Rica! This LATAM location has found its stride in becoming the go-to place for digital natives to find their...
Tags: IT Outsourcing, Cloud Contact Center, Digital Acceleration,
What a roller coaster of a ride it’s been thus far. Most of us thought at the onset of the pandemic that the disruption would...
Tags: Top 25 Blogs 2020, Best of the Best Thought Leadership
I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists...
Tags: Guest Blog, Employee Experience, COVID19,
As we look toward a new year, economic uncertainty is the harsh reality staring at us. Despite these murky times, CSS Corp has...
Tags: Enterprise IT, Business in the New Normal, ImpacToons,
According to Merriam-Webster, the term “all-in-one” was first used in 1926 to describe an undergarment that combines a girdle and...
Tags: Guest Blog, Call Centre Industry, All-in-One,
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